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    Technical Services Engineer - Roanoke, United States - TMEIC

    TMEIC
    TMEIC Roanoke, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Job # EE24033

    Job Title Technical Services Engineer

    Office Location Roanoke, VA or Houston, TX Preferred

    Business Function/Department Industrial Systems/Technical Services

    Sales Territory, if applicable NA

    General Role Description

    Provide warranty engineering, including technical and parts support, for clients and field engineers

    Role Accountabilities

    Formulate potential resolutions for clients and field engineers from failure trend information

    Advise clients and Company engineers to resolve on-site issues, providing technical support and troubleshooting process guidance

    Analyze client equipment failures using remote diagnostics tools, when necessary

    Resolve issues at client sites by leading problem-solving efforts of the Company's engineering teams, suppliers and clients

    Correct errors of deficiencies in hardware, software or system design through consultation with Clients and Company engineers

    Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation

    Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned.

    Update CRM with appropriate case information to ensure timely and accurate reports.

    Track monthly warranty costs for assigned business unit and report to Technical Services Manager

    Prepare Service Advices and issue to clients and field engineers as necessary

    Write and/or review field reports, and issue to clients as requested

    Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

    Process warranty replacements, expediting when necessary

    Resolve supplier product failures in a timely and cost-effective manner

    Respond to client issues after regular business hours on rotating phone duty

    Investigate suggested field changes, report problems and recommend solutions to parent Company as necessary

    General Employee Accountabilities

    Bring full effort to bear on tasks assigned by manager

    Give manager best advice

    Give earliest notice when work cannot be delivered as specified

    Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

    Exemplify Company Core Values{{:}} Integrity, Client Focus, Team Orientation, and Personal Commitment

    Comply with all Company policies, practices, and procedures and all regulations and laws

    Recommend viable improvements proactively

    Ensure effective utilization of business tools and processes

    Minimum Qualifications

    Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

    3 years of field engineering, customer support, development, test, or project engineering experience in industrial control and drive systems in an industrial or laboratory environment

    Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

    Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

    Demonstrated continuous improvement in areas of responsibility

    Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

    Availability to travel, domestically and internationally, approximately 20%, occasionally with limited notice

    Preferred Qualifications

    Controls engineering experience

    VFD engineering experience

    Link to TMEIC Corporation Americas website{{:}} https{{:}} To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

    EEO/AA/M/F/Vet/Disability Employer

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