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    Technical Services Field Engineer - Roanoke, United States - TMEIC

    TMEIC
    TMEIC Roanoke, United States

    4 weeks ago

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    Description

    Job # EE23018

    Job Title Technical Services Field Engineer - Variable Frequency Drives & Motors

    Office Location

    Roanoke, Virginia, Houston, Texas, Illinois, Indiana, Minnesota, Wisconsin, New Hampshire, North Carolina, South Carolina, Georgia, Florida preferred

    Business Function/Department Industrial Systems/Technical Services

    Sales Territory, if applicable

    General Role Description

    Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely

    Role Accountabilities

    Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company's VFD products

    Provide technical support to clients and other engineers, when not in the field

    Perform preventative maintenance on client equipment

    Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary

    Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned

    Troubleshoot, isolate issue, repair and/or replace defective components

    Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports

    Draft Service Advices and issue to clients and field engineers, as approved

    Write and submit field service reports to clients to document work performed in the field

    Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

    Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner

    Respond to client issues including after regular business hours on a schedule to be assigned

    Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary

    Train client personnel on system maintenance procedures and/or system operation

    Identify and recommend additional value-add products and services through proactive engagement with clients

    Perform commissioning, installations, quality inspections, and performance testing of VFD's to meet design performance criteria, as assigned

    General Employee Accountabilities

    Bring full effort to bear on tasks assigned by manager

    Give manager best advice

    Give earliest notice when work cannot be delivered as specified

    Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

    Exemplify Company Core Values{{:}} Integrity, Client Focus, Team Orientation, and Personal Commitment

    Comply with all Company policies, practices, and procedures and all regulations and laws

    Recommend viable improvements proactively

    Ensure effective utilization of business tools and processes

    Minimum Qualifications

    Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

    3 years of field engineering experience in power conversion (A/C VFD engineering) experience, with familiarity with power distribution, power electronic, and rotating machine products

    Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

    Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

    Demonstrated continuous improvement in areas of responsibility

    Proficiency in MS Word, Excel, PowerPoint, Outlook

    Availability to travel, domestically and internationally, approximately 50%, occasionally with limited notice

    Preferred Qualifications

    5 years of technical services, field, or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment

    Demonstrated field engineering experience in metals rolling, container crane systems, and/or paper industries

    Legacy A/C and DC VFD engineering experience to include AC/DC2000, AV/DC300, Innovation Series, T250

    Controls engineering experience in LAN Topology for ISBUS, Profibus, Modbus, EGD, DeviceNet, TC-net, MELPAC, and TOSLINE protocol

    Demonstrated experience working with PLCs manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric

    Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating/installation instructions

    Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications

    Link to TMEIC Corporation Americas website{{:}} https{{:}}// To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

    EEO/AA/M/F/Vet/Disability Employer

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