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Associate Technical Services Field Engineer - Roanoke, United States - TMEIC
Description
Job # EE23143
Job Title Associate Technical Services Field Engineer - Variable Frequency Drives & Motors
Office Location Roanoke, VA; Midwest, East Coast Preferred
Business Function/Department Industrial Systems/Technical Services
Sales Territory, if applicable
General Role Description
Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely
Role Accountabilities
Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company's VFD products
Provide technical support to clients and other engineers, when not in the field
Perform preventative maintenance on client equipment
Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at the client site when necessary
Report to the factory any errors or deficiencies in hardware, software, or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
Troubleshoot, isolate issues, repair and/or replace defective components
Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
Draft Service Advice and issue to clients and field engineers, as approved
Write and submit field service reports to clients to document work performed in the field
Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner
Respond to client issues, including after regular business hours on a schedule to be assigned
Investigate suggested field changes, report problems, and recommend solutions to the parent company as necessary
Train client personnel on system maintenance procedures and/or system operation
Identify and recommend additional value-add products and services through proactive engagement with clients
Perform commissioning, installations, quality inspections, and performance testing of VFDs to meet design performance criteria, as assigned
General Employee Accountabilities
Bring full effort to bear on tasks assigned by the manager
Give the manager best advice
Give earliest notice when work cannot be delivered as specified
Cooperate and collaborate with peers and interact cross-organizationally as specified by the manager
Exemplify Company Core Values{{:}} Integrity, Client Focus, Team Orientation, and Personal Commitment
Comply with all Company policies, practices, and procedures and all regulations and laws
Recommend viable improvements proactively
Ensure effective utilization of business tools and processes
Minimum Qualifications
Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
Classes, labs, and projects with a concentration in some combination of electrical power systems, control system theory, supervisory software development, database design/management, software engineering, robotics, or mechatronics
Personal computer hardware and software skill proficiency
Co-op, internship, or other work experience
Demonstrated problem-solving skills
Demonstrated continuous improvement in areas of responsibility
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated successful working relationships with others, specifically clients, suppliers, and other internal and external contacts if has previous employment experience
Proficiency in MS Office
Availability to travel, domestically and internationally, up to 75%, sometimes with limited notice
Preferred Qualifications
Research project or thesis in the areas of electrical power systems, control system theory, software engineering, robotics, mechatronics, or AC/DC drives and motors
Work experience as a research assistant, intern, or co-op in the above areas
Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating/installation instructions
Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications
Link to TMEIC Corporation Americas website{{:}} https{{:}}// To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer
