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Technical Services Engineer-Energy - Roanoke, United States - TMEIC
Description
Job #EE24025
Job Title
Technical Services Engineer – Energy & Infrastructure Solutions (Solar PV)
Office Location
Roanoke, VA or Houston, TX Preferred
Business Function/Department
Energy & Infrastructure Solutions/Technical Services
Sales Territory, if applicable
N/A
General Role Description
Provide warranty engineering, including technical and parts support, for clients and field engineers
Role Accountabilities
Formulate potential resolutions for clients and field engineers from failure trend information
Advise clients and Company engineers to resolve on-site issues, providing technical support and troubleshooting process guidance
Analyze client equipment failures using remote diagnostics tools, when necessary
Resolve issues at client sites by leading problem-solving efforts of the Company engineering teams, suppliers and clients
Correct errors of deficiencies in hardware, software or system design through consultation with clients and Company engineers
Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation
Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers.
Update CRM with appropriate case information to ensure timely and accurate reports
Track monthly warranty costs for assigned business unit and report to immediate manager
Prepare Service Advices and issue to clients and field engineers as necessary
Write and/or review field reports, and issue to clients as requested
Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
Process warranty replacements, expediting when necessary
Resolve supplier product failures in a timely and cost-effective manner
Respond to client issues after regular business hours on rotating phone duty
Investigate suggested field changes, report problems and recommend solutions to parent company as necessary
General Employee Accountabilities
Bring full effort to bear on tasks assigned by manager
Give manager best advice
Give earliest notice when work cannot be delivered as specified
Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
Comply with all Company policies, practices, and procedures and all regulations and laws
Recommend viable improvements proactively
Ensure effective utilization of business tools and processes
Minimum Qualifications
Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
3 years of field engineering, customer support, development, or testing experience of photovoltaic inverter in the field or laboratory environment
Knowledge of power conversion and distribution transformers
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
Availability to travel, domestically and internationally, approximately 15%, occasionally with limited notice
Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow
Preferred Qualifications
Controls engineering experience
Low voltage drive engineering experience
Photovoltaic Inverter power generation experience
PPC and battery storage experience
Link to TMEIC Corporation Americas website :
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To be considered an applicant for any available positions, individuals must complete an online job application for each posting.
A resume may be attached to the online application but is not considered a substitute for the information in the application.
EEO/AA/M/F/Vet/Disability Employer
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