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    Customer Support Engineer - El Segundo, United States - Loop Global

    Loop Global
    Loop Global El Segundo, United States

    2 weeks ago

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    Description

    At Loop Global, we're leading the charge in transforming electric vehicle charging infrastructure solutions, making strides to simplify and streamline the development and operation of state-of-the-art public and private EV charging networks. Our mission is clear: to turn EV charging into a readily accessible reality for multi-tenant property owners, operators, and electric vehicle drivers around the globe.

    If you're eager to be part of a dynamic team that's steering change, we want you We're on the lookout for positive, motivated, and solutions-oriented individuals to join us in El Segundo, California. Your journey toward an electrifying career begins right here

    The Customer Support Engineer will support customers in the commissioning of Loop charging stations. This typically includes physically pre-commissioning the charging stations and using software to assist with load management, control access, internet connection, and connection to the Loop EVCN server.

    Responsibilities

    • Support the Loop pre-commissioning process onsite in Loop's warehouses on an as-needed basis.
    • Support customers in the commissioning of Loop charging stations, including initial setup, load management, control access, and connection to the Loop server.
    • Support customers in the layout creation and connection of Loop's network access package.
    • Help manage Loop's data services, including activation/deactivation of SIM cards. Work with Loop's vendors to maintain proper operation of Loop networking hardware. Perform firmware upgrades either in the field or through an over the air update.
    • Assist in troubleshooting when network or connectivity issues arise.
    • As necessary, perform field related technical services to installed charging stations and/or supporting equipment.
    • Support testing and integration of new network hardware components.

    Competencies

    • Working knowledge of TCP/IP and working knowledge of Linux OS
    • Ideal candidates will have working knowledge of terminal emulator software such as Putty and TeraTerm.
    • Effective communication skills and strong interpersonal skills
    • Open to working flexible hours with predefined shift(s)
    • High level of professionalism, ability to utilize good judgement, and strong work ethic

    Physical Requirements

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift 15 pounds at times.
    • Safety requirements necessary to perform the job safely
    • Ability to discern color-coded wiring for accurate electrical work.
    • Physical capability to withstand prolonged periods of standing, kneeling, bending, and climbing ladders or scaffolding.
    • Ability to pull wires and cables through conduits.

    Elevate your well-being with our comprehensive benefits package:

    100% employer-sponsored Medical coverage (explore other plan options for an additional fee)

    Dental and Vision coverage (80% coverage for individuals and 20% for dependents)

    Life Insurance

    Accidental Death and Dismemberment

    Disability Coverage

    Family-Friendly Maternity and Paternity Policies

    Generous Paid Time Off Policy

    Hybrid schedules

    14 Paid Company Holidays

    401(k) Plan with a 4% Employer Match

    Our comprehensive benefits package is meticulously designed to prioritize your well-being, support your family, and propel you toward your long-term financial goals.

    EEOC Statement: Loop takes pride in being an Equal Employment Opportunity Employer. We celebrate diversity and offer equal opportunities to all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    A Note to Recruiters: Recruiters and recruitment agencies, kindly refrain from submitting resumes through this website or directly to managers. Loop does not accept unsolicited recruiter and agency resumes. To ensure a fair and transparent process, Loop will only engage with third-party agencies or companies that have a signed agreement in place. Loop will not pay fees to any agency or company without a valid and signed agreement.

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