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Customer Experience Agent - New Albany, United States - BrightView Holdings, Inc.
Description
** Customer Experience Agent (Evening/Remote)**
Customer Service New Albany, OH
**Description**
*Position at BrightView Enterprise Solutions*
**Heres what youd do:**
The Customer Experience Agent 1 answers phones to respond to customer and subcontractor questions and requests. This individual accurately documents all calls. This individual answers questions that they are able to answer and directs all other questions to the appropriate regional operations team member. The Customer Experience Agent 1 closely monitors all call logs and ensures appropriate follow up is conducted until log is closed, with the ultimate goal of achieving total customer satisfaction
**Youd be responsible for:**
Answer incoming calls
Transfer and operate multi-line phones
Make outbound calls to subcontractors and return calls to clients
Log all pertinent information from calls onto call log
Communicate calls and nature of call to the appropriate regional operations team
Communicate as needed with customers to ensure high quality and service expectations are met
Focus on developing personal relationships with customers
Process work orders and client requests in a timely and efficient manner
Complete change request form for any updates to subcontractor information and provide to compliance department
Client systems management
Other tasks and duties, as assigned
**You might be a good fit if you have:**
Excellent communication skills, both written and verbal, both internal and external communication
Ability to think quickly and make decisions regarding customer or subcontractor questions/issues; decide if issue can be addressed by call center representative or if it should be elevated to the appropriate regional operations team.
Ability to talk on the phone and accurately type into a call log simultaneously
Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word and Outlook.
Ability to work flexible hours when needed.
High school diploma or equivalent
Minimum experience of 1year in customer service or call center position
**And while not mandatory, it would be great if you also have:**
Experience in a high call volume environment; i.e calls per day
Typing speed: 50 WPM
Proficient in operating multi-line phone system
**Heres what to know about working here:**
At BrightView, were a tight-knit crew who are as passionate about caring for our clients as we are about each other. Though were the nations leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If youre looking to join a crew of talented go-getters who tackle big vision projects other companies could only dream of, you might just have found your match. With our range of services, including landscape design, development, maintenance and enhancements, theres no limit to what we can do, and what you can achieve.
In addition to industry-leading development opportunities, youll also have benefits and perks like:
Competitive salary
Paid time off
Medical, dental, and vision insurance
*BrightView is an Equal Employment Opportunity and E-Verify Employer.*
Apply Later / Solicitar ms tarde
