Live Chat Customer Support Agent - Westerville, United States - RM Healthcare

Description

Job Description

We are seeking a highly motivated and customer-oriented Live Chat Customer Support Agent to join our team. As a Live Chat Customer Support Agent, you will be responsible for providing exceptional customer service and support through our live chat platform.

You will play a crucial role in ensuring our customers have a positive experience by promptly addressing their inquiries, resolving their issues, and providing accurate information about our products and services. You will also be responsible for identifying and escalating any complex or unresolved issues to the appropriate department for further assistance.

Responsibilities

• Respond to customer inquiries and provide support through our live chat platform.
• Identify and address customer issues in a timely and professional manner.
• Provide accurate and up-to-date information about our products and services.
• Escalate complex or unresolved issues to the appropriate department for further assistance.
• Maintain a high level of product knowledge to effectively assist customers.
• Follow up with customers to ensure their issues have been resolved.
• Identify opportunities to improve customer service processes and procedures.

Requirements

• Previous experience in customer support or a related field.
• Proven experience in providing exceptional customer service.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize responsibilities.
• Familiarity with live chat platforms and CRM systems.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently and in a team environment.