On Call Server - North Las Vegas, United States - Culinary Academy of Las Vegas

Culinary Academy of Las Vegas North Las Vegas, United States

3 weeks ago

Description

Job Description

General Description:

Responsible for serving food and/or beverages to guests in a timely, friendly and efficient manner, therefore, delivering outstanding guest service. Takes food and beverage orders and serves food and drinks to the guests while meeting quality customer service standards. Essential hospitality standards must be used at all times: speak first, smile, eye contact, and engage in polite conversation (when time permits).

Essential Functions:

Greet and serve guests as they approach.
Serve food and drinks to guests.
Handle cash and credit transactions.
Clean bar and table surfaces and empty trash cans as necessary.
Fill and clean ice bins.
Notify a manager if a guest is becoming intoxicated or rude to other guests.
Follow uniform and grooming specifications.
Communicate with teammates and management.
Unpack deliveries and stock bar. Change beer kegs.
Memorize current menu items and prices. Be familiar with the wine list and vintages.
Have knowledge of food quality standards.
Have knowledge of food and wine presentation. Maintain CALV standards of service etiquette.
Be familiar with ticketing and cash handling. Ensure that an order is reviewed at the time the ticket is put into the kitchen.
Ensure that the correct amount of silver, napkins, condiments, and vases are properly prepared per number of guests.
Ensure that orders are checked for presentation and completeness, and then delivered.
Ensure that wine if ordered is verified with guests, corked and offered for the guests' approval.
Ensure that the guest check is presented for signature; the guest is thanked by name.
Clean spills, broken glass and debris promptly after incidents.
Ensure that stations are properly cleaned, stocked and organized. Ensure that linen, silver, condiments are available.
Ensure that salt and pepper shakers are cleaned and filled, and vases are properly prepared.
Complete side work during slow periods.
Record accurate "tip out" sheets.
Maintains area in a clean condition at all times.
Performs any general cleaning tasks using standard cleaning products as assigned by the supervisor.
Keep floors dry and clean to avoid slip/fall accidents.
Performs other duties as requested, such as moving supplies and equipment, cleaning up unexpected spills.
Regular attendance in conformance with the standards, which may be established by the Culinary Academy of Las Vegas from time to time, is essential to the successful performance of this position.

Requirements

Minimum Qualifications:

High school diploma or equivalent AND six (6) months to one (1) year of related experience and/or training; or equivalent combination of education and experience. Any combination of education, training or experience that provides the required knowledge, skills and abilities.

Experience and Education Substitutions:

An equivalent combination of formal education and appropriate related experience may be considered.

Licensing and Certification:

Alcohol Awareness Card from approved State of Nevada Alcohol Educational Awareness Training provider
Food Service Sanitation Certification or equivalent may be required before the first day of work

Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be obtained from an accredited educational institution.

Physical Demands & Working Conditions:

The following physical demands and working conditions are representative of those encountered while performing the essential functions of this job.? Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. May require weekend and/or evening work.

Sitting

Walking

Crouching/Bending/Stooping

Reaching

Grasping

Pushing/Pulling

Ability to see

Ability to hear

Ability to communicate effectively; orally and in writing

Occasional Travel

Knowledge, Skills & Abilities:

Knowledge of the principles of effective communication. Knowledge of liquor brands, beer, wine, champagne, and non-alcoholic beverages, and designated glassware, preparation methods and garnishments. Good working knowledge of accepted standards of sanitation.

Skilled in interpersonal and customer service skills.

Ability to communicate to a range of audiences to convey information effectively, persuasively, and accurately. Ability to read, write, speak and understand the English language in order to communicate with guests other team members. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 20 pounds on a continuous schedule. Ability to stand and to work continuously in confined spaces. Ability to perform duties within extreme temperature ranges. Ability to add, subtract, multiply and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to read and write correspondence. Ability to effectively present information and respond to questions from managers, clients, and customers. Ability to read, write, and speak the English language to communicate effectively. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, schedule or recipe form.

Additional Information:

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the organization.

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