- Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
- $500 wellness card for Health Coverage Participants
- 401(k) with 4% Company Match, vested from the first day of hire
- Flexible Spending Account (FSA) & Dependent Care Account (DCA)
- Life Insurance
- Bonding Leave
- Paid Volunteering Program
- Bonus eligibility
- Paid Time Off (PTO) inclusive of vacation, personal and sick time
- Paid Holidays
- Wellness Program
- Employee Engagement Activities
- Professional Development Opportunities
- Tuition Reimbursement
- Student Loan PayDown Program
- Employee Referral program
- Employee Assistance Program
- Timely response and handling of support issues through resolution
- Troubleshoot and replicate customer issues with the CIS network monitoring services, cloud-based applications/services, and cybersecurity products including customer environments and systems
- Act as a liaison between the third-party vendor(s) and customer to troubleshoot technical problems, coordinate device maintenance and outages, as well as perform general support activities
- Accountable for the coordination of the configuration, inventory tracking, and shipping of Albert sensor servers and peripherals
- Act as liaison to customer facing teams to coordinate and perform customer product onboardings
- Manage, track, and report performance metrics for onboarding products
- Perform onboarding activities with customers for various cybersecurity products and services
- Effectively transition action items to and from Security Operations Center (SOC) Analysts and other teams to support off-hours, product related work
- Responsible for growing and strengthening the relationship between CIS and members
- Collaborate with the Engineering team to replicate issues, test fixes and workarounds, and assist with Quality Assurance (QA) of newly developed and enhanced products
- Assist in defining and developing support and customer onboarding workflows
- Other tasks and responsibilities as assigned
- Bachelor's Degree in Computer Science or related field*
- 1+ years' experience in a customer facing or customer support role
- 1+ years' experience using common support ticketing platforms (e.g. Jira Service Desk)
- 1+ years' experience working with cloud computing platforms and concepts
- On-call availability to respond to critical support incidents
- Strong experience with TCP/IP protocols, network analysis and network/security applications and firewalls
- Strong experience with Linux and Windows command line
- Experience troubleshooting applications in Windows, Mac, and Linux environments
- Strong attention to detail
- The position is open to U.S. citizens and requires a favorably adjudicated DHS Fitness Review for Public Trust Positions**
- Working knowledge of basic scripting languages and automation tools (e.g. Python, Ansible)
- Knowledge of service management methodologies and metrics tracking
- Knowledge of cybersecurity concepts and products (e.g. Malware tactics, IDS, Endpoint Protection, DNS Blocking)
- Knowledge of Agile methodologies
- Criminal Conduct
- Dishonest Conduct
- Employment Misconduct
- Alcohol Abuse
- Drug Use (illegal drug use or use of a legal drug in a manner that deviates from approved medical direction) Additionally, illegal drug use includes the use of drugs that are illegal for federal purposes despite being legal in select states and countries, such as marijuana.
- False Statements
- Financial Issues
- Have not resided in the US for three (3) of the past five (5) years
-
Technical Support Specialist
3 weeks ago
Zurich Insurance Group Albany, United StatesBuscamos un/a Technical Support Specialist para integrarse en el equipo de Tecnologa. Tu objetivo ser dar soporte a los desarrolladores en el Ciclo de Vida de las aplicaciones en los entornos previos de Zurich y cumpliendo los procesos establecidos. · Tu da a da consistir en: · ...
-
Family Support Specialist
3 days ago
USCRI Albany, United States Full timeOVERVIEW · The Family Support Specialist will be supporting the Home Study (HS) and Post Release Services (PRS) department. This position is remote, ideally for applicants located in Florida, New Jersey, or New York. · We will consider relocation. This position offers a $3,000 ...
-
Family Support Specialist I
4 weeks ago
Kentucky Personnel Cabinet Albany, United StatesAdvertisement Closes 5/12/2024 (8:00 PM EDT Family Support Specialist I Pay Grade12 Salary $39, Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK Hiring Agency Cabinet for Health & Family Services | Dept for Community Based Services L ...
-
Field Support Specialist
4 weeks ago
Maxim Health Systems Albany, United States**Field Support Specialist** · Albany, NY, 12205 · Operations, FieldOffice · Full Time · **** · **Position Description:** The Field Support Specialist I, in collaboration with the Field Support Specialist II, is responsible for providing the highest level of professionalism ...
-
Computer Support Specialists
2 weeks ago
Fusco Personnel, Inc. Albany, United StatesJob Description · Job DescriptionCOMPUTER SUPPORT SPECIALISTS – Albany, NYFusco Personnel is recruiting for contract Computer Support Specialists to join one of our clients located in Albany, NY. This is a full-time, long-term contract opportunity QUALIFICATIONS:Provide technica ...
-
Classroom Support Specialist I
3 weeks ago
InsideHigherEd Albany, United States Administrative Jobs ,Job Title: Classroom Support Specialist I · Location: Albany State Rec. Location · Regular/Temporary: Regular · Full/Part Time: Full-Time · Job ID: 263529 · About Us Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive b ...
-
Medicaid Support Specialist
1 day ago
Alta It Services Albany, United StatesALTA IT is hiring for a Medicaid Support specialist. The individual will support a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. ...
-
Family Support Specialist
1 day ago
US COMM FOR REFUGE Albany, United StatesFamily Support Specialist Job Description · The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped red ...
-
Computer Support Specialist
3 weeks ago
InGenesis Albany, United StatesInGenesis is currently seeking Computer Support Specialists to work with our client in Albany, NY. In this role, you will be working at the Office of General Services (OGS) Administrative Services' site providing support and tasks within the department. Apply today and we'll reac ...
-
Patient Support Specialist
1 hour ago
CommUnityCare Albany, United StatesAlbany Family Medicine is hiring a full-time Patient Support Specialist to join their team · This is a 40 hour work week. Monday - Friday, 8:30-5 · The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as ...
-
Computer Support Specialists
1 week ago
Nexus Staff Inc. Albany, United StatesJob Title: Computer Support Specialists · Employment Type: Contract · Work Hours: 40 hrs./week · Work site: 100% Onsite · Location: 1220 Washington Ave, building 5, Floor 3, Albany NY 12226 · Job Duration: 2 Years · Closing: 11/13/2023. · Minimum Education: High school g ...
-
Computer Support Specialists
2 weeks ago
Nexus Staff Inc. Albany, United StatesJob Title: Computer Support Specialists · Employment Type: Contract · Work Hours: 40 hrs./week · Work site: 100% Onsite · Location: 1220 Washington Ave, building 5, Floor 3, Albany NY 12226 · Job Duration: 2 Years · Closing: 12/20/2023. · Minimum Education: High school ...
-
Desktop Support Specialist
2 days ago
Zones Albany, United StatesDesktop Support Specialist - SUNY · Information Technology Albany, New York · Salary: USD Hourly · Apply · Description · Position at Zones · Company Overview : · When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovat ...
-
Clinical Support Specialist
3 weeks ago
CDPHP Albany, United StatesGrounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that off ...
-
Medicaid Support Specialist
6 days ago
ALTA IT Services, LLC Menands, United StatesALTA IT is hiring for a Medicaid Support specialist. The individual will support a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume. You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. ...
-
Patient Support Specialist
1 week ago
Community Care Physicians Castleton-on-Hudson, United StatesJob Description · Schodack internal medicine and pediatricsis hiring a full-time Patient Support Specialist to join their team · This is a 40 hour work week. Monday-Friday 7:30 am - 4pm · The ideal candidate will have superior customer service skills, preferably in the medical ...
-
Support Specialist
2 weeks ago
Capital District Physicians' Health Plan Albany, United States· Grounded by a compelling mission, core values, and compassion for people, CDPHP and its family of companies offer a strong foundation for a rewarding career. Established in 1984, CDPHP is a physician-founded, member-focused, and community-based not-for-profit health plan that ...
-
Youth and Family Support Specialist
2 weeks ago
Northern Rivers Family of Services Albany, United StatesYouth and Family Support Specialist · Job Details · Job Location · Albany-Academy Main-PCFC - Albany, NY · Salary Range · $20.00 Hourly · Description · As a Youth and Family Support Specialist, you will provide transportation, management and individual support through short respi ...
-
HR Administrative Support Specialist
2 weeks ago
Albany Community Action Partnership Albany, United StatesJob Description · Job DescriptionDescription:THIS OPPORTUNITY IS IN THE UPSTATE NEW YORK (ALBANY) REGION AND IS IN-PERSONWe are seeking motivated individuals with experience as an HR Administrative Assistant or in business office settings to join our growing HR team. This is a fa ...
-
HR Administrative Support Specialist
3 weeks ago
Albany Community Action Partnership Albany, United StatesJob Description · Job DescriptionDescription:We are seeking motivated individuals with experience as an HR Administrative Assistant or in business office settings to join our growing HR team. This is a fast-paced work environment where you will use your skills to further the miss ...
Associate Operations Support Specialist - East Greenbush, United States - Center for Internet Security
Description
Associate Operations Support Specialist - Remote
Job Locations
US
ID
Category
Operations and Security Services
Type
Regular Full-Time
Remote?
Yes
Overview
As part of the Operations Support Team (OST) at CIS, the Associate Operations Support Specialist will work with members to on-board, support and troubleshoot issues on the infrastructure and applications used to monitor state, local, tribal and territorial (SLTT) government networks.
The Center for Internet Security (CIS) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit responsible for industry leading best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats.
Salary Range: $59,200 - $89,600 We offer a competitive total rewards package at the Center for Internet Security:- Base salary is determined on a number of factors including, but not limited to, education, experience and skills
What You'll Do
What You'll Need
It's a Plus if You Have:
*Additional years of relevant experience or a combination of an Associate's degree or equivalent and relevant experience may be substituted for the Bachelor's degree.
**Factors that may cause a negative Fitness Review decision include:
At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.