Desktop Support Specialist - Albany, United States - Zones

Zones Albany, United States

2 weeks ago

Description

Desktop Support Specialist - SUNY

Information Technology Albany, New York

Salary: USD Hourly

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Description

Position at Zones

Company Overview :

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, theres really only one: Zones First Choice for IT. TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview :

Desktop Support Services relate to managing and maintaining user endpoint devices including Customers desktops, laptops, printers, and other mobile devices. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Desktop Support Specialist is primarily responsible for:

Provide recommendations to Customer in the review, inventory, and procurement of end-user systems.

Deploy end user systems (as needed) for hires or as part of normal system refreshes.

Provide on-going day-to-day management of Customers end-user systems and devices.

Protect Customers end-user systems via Customer-supplied anti-virus and anti-malware solutions.

Provide destruction and disposal services including Certificate(s) of Destruction for systems that are End of Life (EoL).

Deploy software packages to end-user systems as specified by Customer.

Contact third-party suppliers including but not limited to Ricoh and HP on behalf of Customer for printer-related issues.

Maintain and manage Customers network printers including toner replacement and regular printer maintenance.

Provide Project Management Services for projects relating to Workstation & Printer services.

Maintain an inventory of Customers workstation, peripheral and printer devices.

Adhere to Customers onboarding and offboarding processes.

Ensure availability of Customers workstations and printers per prescribed SLAs.

What you will bring to the team:

High School diploma or equivalent. Associates Degree preferred and at least 5 years experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.

A+ certification

Familiarity with standard Windows O/S and Office suites.

Apple iOS knowledge

Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.

Ability to perform final configuration tasks on customer premise.

5+ years experience with desktop/laptop hardware.

Excellent customer service and communication skills.

Valid drivers license.

Ability to lift 50 lbs.

Qualified candidates can expect an hourly range of $ $

Note: Compensation is benchmarked on local New York City area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

#LI-JL1

Zones offers a comprehensive Benefits package While were committed to providing top-tier solutions, were just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more,

Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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