Account Manager - Washington, United States - SoundExchange

SoundExchange Washington, United States

3 weeks ago

Description

Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry.

Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $10 billion – on behalf of over 650,000 creators and rights owners.

Title:
Account Manager

Department:
Customer Services

Job Location:
Washington, DC (hybrid)

Reports To:
Manager, Account Management

Supervisory Role:
No

FLSA Status:
Non-Exempt

Position Summary:

The Account Manager, as part of the Account Management team in the Customer Services department, handles the routine processing of incoming registrations and supplemental documents, as well as recurring administrative tasks for which the team is responsible.

This involves creating new accounts and making updates to existing accounts while providing excellent customer service to clients.

The Account Manager is expected to accomplish these duties in an efficient and accurate manner to provide clients with timely service and maximized pay-through rates.

Essential Functions:
Evaluate and process new registrations by creating new accounts
Update existing accounts by processing supplemental documents/tasks
Provide excellent customer service via email and phone
Meet minimum production and quality standards
Conduct document completion or clarification outreach to clients
Work on special projects (as needed)
Proficiency in Microsoft Office Suite (Excel, Outlook)
Salesforce and/or database experience is a plus
Excellent written and oral communication skills
Excellent organizational skills and attention to detail
Proven capacity to work independently, think critically, multi-task, and report progress under tight deadlines
Customer Service experience and/or knowledge of music genres is a plus

Required Education, Certifications/ Licenses, Related Experience:
Post-secondary education or certification is a plus

ADA Specifications:
This position requires the ability to remain in a stationary position all of the time
The person in this position may need to move about the corporate office less than half the time
This position operates office equipment that requires the constant use of hands/fingers/wrists (ex: typing) all of the time
This position requires the ability to spend all of the time viewing computer monitors

Travel Requirements:
This position does not require any travel.

Note :

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

DEI Statement:
At SoundExchange, we empower creators and help share the future of music. One way we do this is by respecting our team members' diverse voices, varied perspectives, and distinct backgrounds.

We are intentional in creating an inclusive culture where we recognize that equity is greater than equality and all employees have the opportunities and support needed to thrive.

We strive to create teams that reflect the music community we serve – every individual's unique attributes and abilities are valued and are part of how we innovate, create, and deliver experiences to the creators we champion.

Accommodations:
SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability.

We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email

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