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    Patient Relations Assistant - Irvine, United States - UC Irvine Health

    UC Irvine Health
    UC Irvine Health Irvine, United States

    1 week ago

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    Description

    Updated: Mar 19, 2024
    Location: Irvine
    Job Type:
    Department: Patient Experience

    UC Title: BLANK AST 2

    Position Number:

    Reports to: Manager, Guest Services

    Working Title: Patient Relations Assistant

    Cost Center: Patient Experience

    Bargaining Unit: Intl Brotherhood, Teamsters

    FLSA: Nonexempt

    Date Created: 3/18/2024

    Job Code: 004723

    Hours: 40

    Shift: Not Applicable

    FTE: 1

    Position Summary:

    The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.

    Total Compensation

    In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:

    Compensation practices ( ) and

    Benefits ( ).

    Salary Range:

    Hourly RateMinimum $23.67 Midpoint $28.60 Maximum $33.52

    Required Qualifications:

    Experience with Word and Excel

    Ability to establish and maintain effective working relationships across the Health System

    Ability to maintain a work pace appropriate to the workload

    Must demonstrate customer service skills appropriate to the job

    Excellent written and verbal communication skills in English

    Ability to make quick and sound decisions based on individual situations in order to meet customer needs

    Must maintain a clean, well groomed, professional appearance at all times

    Effectively responds to the emotional, distraught and/or difficult behavior of guests

    Must be able to understand and apply behaviors that are sensitive to diversity of different cultures

    Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

    Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned

    Must be available for occasional travel as needed

    Preferred Qualifications:

    Bilingual in English and Spanish

    Prior experience working in a customer service position, preferably in a hospital or clinic setting

    Knowledge of medical terminology

    Knowledge of University and medical center organizations, policies, procedures and forms

    Conditions of Employment:

    The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

    • Background Check and Live Scan
    • Legal Right to Work in the United States
    • Vaccination Policies
    • Smoking and Tobacco Policy
    • Drug Free Environment
    The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
    • California Child Abuse and Neglect Reporting Act
    • E-Verify
    • Pre-Placement Health Evaluation
    Details of each policy may be reviewed by visiting the following page:

    Closing Statement:

    The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

    We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [email protected] or at , Monday - Friday from 8:30 a.m. - 5:00 p.m.

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