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    Solutions Implementation Engineer - Boston, United States - Peak Technologies

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    Full time
    Description
    Location: Remote positions available in Boston MA, DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO
    Pay Range: $28-$32 per hour

    JOB SUMMARY & SCOPE:
    • Execute various on-site engineering tasks involving installations and troubleshooting for different automated systems like image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print/Applicator Systems, and other automated technology as required.
    • Engage with customers and management to provide project updates and resolve service issues.
    • Deliver top-notch customer service and ensure satisfaction.
    • Frequent travel (up to 90%) for on-site visits to customers.

    KEY ACCOUNTABILITIES:
    • Independently conduct technical analysis on intricate systems.
    • Interpret engineering drawings and have knowledge of industrial controls and communication protocols.
    • Experience with Electro-Mechanical systems.
    • Handle challenging customer situations with logical troubleshooting.
    • Show excellent time management and proactive communication.
    • Effectively multitask and perform under pressure.
    • Collaborate well as part of a team.
    • Focus on ensuring customer satisfaction.
    • Establish transparent communications internally and externally.
    • Undertake additional assigned duties.

    EDUCATION + EXPERIENCE + KEY TRAITS:
    • Professional qualification in relevant engineering field with 2-3 years of experience, or equivalent combination of education and experience.
    • Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print/Apply Systems.
    • Basic Java scripting experience for data formatting and communications.
    • Flexibility to work evening/weekend hours or varying patterns.
    • Potential for occasional international travel.
    • Ability to work remotely and within a team environment.
    • Valid Driver's License without restriction.
    • Legal authorization to work in the country.
    • Physical capability for prolonged standing/walking, lifting, and ladder use.

    TYPICAL PERFORMANCE TARGETS:
    • Consistent excellence in project and process delivery.
    • Continuous enhancement in delivery efficiency.
    • Innovation in safety, quality, and/or cost.

    LANGUAGE SKILLS:
    • English as primary language for operations, with support for Spanish, French, and Dutch.
    • Proficient document reading and interpretation.
    • Effective verbal communication with stakeholders.

    DECISION MAKING + REASONING:
    • Accountability and responsibility for business target delivery and decision making.

    WORKING RELATIONSHIPS:
    • Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales/Sales Management, Peak Management Team, and Customer Management.
    About Peak Technologies:

    Peak Technologies offers enterprise mobility, managed services, printing, and mobile data capture solutions for organizations focused on optimizing supply chain and field-based processes. With industry-specific experience, state-of-the-art solutions, and exceptional customer support, Peak Technologies delivers transformational business solutions that provide greater ROI and outstanding value. Serving as a trusted partner for global and local companies, Peak Technologies has a strong presence across North America and Europe.



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