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    Relief Valve Inside Sales - Houston, United States - Puffer-Sweiven

    Puffer-Sweiven
    Puffer-Sweiven Houston, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Company Description:

    For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

    Specialties:

    As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

    • Process Control & Safety Systems
    • Control Valves & Regulators
    • Isolation Valves & Actuation
    • Oil & Gas Automation
    • Reliability Solutions & Services
    • Pressure Management
    • Specialty Pumps & Rotating Equipment
    • Instrumentation
    • Maintenance & Repair Services

    Duties and Responsibilities:

    • Prepare proposals/quotes including product sizing, selection and pricing.
    • Interact with customers on a day-to-day basis providing technical, commercial and general sales support.
    • Evaluate RFQ's for testing, documentation and technical content to ensure proposed solutions meet customer requirements.
    • Manage workload and engage available internal and external resources as required to meet customer deadlines.
    • Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.
    • Proactively follow up with customers on quotations achieving a high hit rate of conversion to orders and ensuring customer satisfaction.
    • Participate in customer meetings as required to ensure clear communication of customer requirements.
    • Work with Sales Assistant in post award activities to ensure customer expectations are exceeded and drive customer satisfaction.
    • Develop and maintain a high level of technical proficiency with products represented.
    • Develop and maintain a high level of proficiency with internal business system and principal supplied sizing tools.
    • Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.
    • Incorporate Salesforce CRM into daily activities by logging customer interactions, quotations, orders, projects, and initiatives.

    QUALIFICATIONS:

    Education/Knowledge:

    • BS/BA degree preferred or combination of applicable education and experience.
    • Technical knowledge/understanding of relief valves, rupture discs, and tank protection products preferred.

    Experience/Skills:

    • 3-5 years as an inside sales representative or equivalent in a technical sales environment.
    • High level of PC proficiency including MS Office, principal supplied software, internal business system and internet.
    • Strong written and verbal communication skills.

    COMPETENCIES:

    • Demonstrated ability to communicate and coordinate with a cross section of other employees, principals, and customers.
    • Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
    • Excellent problem solving skills.
    • Strong interpersonal skills and the ability to work as part of a team.
    • Strong time management skills including ability to multi-task.
    • Demonstrated attention to detail.
    • High ethical standards in dealing with customers and principals.
    • Good self-management skills to include dependability, initiative, innovation, professionalism and organization skills.
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