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Fairfield

    Customer Communications Associate - Fairfield, United States - Response Marketing

    Response Marketing
    Response Marketing Fairfield, United States

    2 weeks ago

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    Description


    The Customer Communications Associate is responsible for the daily communications and interactions between current customers and potential new customer leads.

    Being a part of the Customer Communications division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor in order to thrive in our firm.

    Once proficiency is shown consistently by the Customer Communications Associate, the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach.


    Customer Communications Associate Essential Job Responsibilities:
    Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
    Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
    Research and problem solve client issues by networking with other Customer Communications Associate who have seen success within the realm of the issue you are having
    Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
    Build valuable relationships with clients to ensure the satisfaction of the clients' brand line


    Customer Communications Associate Preferred Qualifications:
    Bachelor's Degree is preferred, however, can be replaced with 1-3 years of customer service experience
    Must have highly developed communication skills (written and verbal), interpersonal, problem-solving, and customer service skills
    Must be able to work a full-time schedule for this particular role
    Demonstrated consistency in achieving and exceeding goals a and strong customer orientation

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