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    IT Support Specialist - Washington, United States - Comtech LLC

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    Description

    Job Description

    Position: IT Support Specialist

    Work Environment: Hybrid (3 days on site, 2 days remote per week)

    Location: Washington, DC, USA

    Employment Type: W2 Salary

    Salary Range: $65,000 - $75,000 per year (depending on experience and qualifications)

    We are looking for seasoned IT Support Specialists for our client in the federal sector. Your role will involve providing on-site support at their D.C. office and remote assistance for their other 18 nationwide offices. If you are eager to advance your IT career and gain valuable exposure working with the federal government, we are excited to review your application.

    KEY RESPONSIBILITIES:

    • Address employee inquiries and collect/analyze data to identify issues with computer systems, mobile devices, printers/copiers, and videoconferencing tools, escalating problems to higher-tier support when necessary.
    • Set up new software/hardware drivers and upgrade existing ones as required.
    • Record all service requests and updates accordingly.

    KEY REQUIREMENTS:

    • Bachelor's degree from an accredited four-year university.
    • 5+ years of IT support experience, including:
      • Computer hardware, software, networking, and operating systems.
      • Troubleshooting common problems related to desktops, laptops, printers, and mobile devices.
      • Managing IT operation ticketing systems, help desk software, and remote support tools/technologies.
      • Offering remote assistance to users situated offsite or in diverse locations.
    • Capable of attaining a Public Trust clearance.

    Who We Are

    Comtech is a distinguished, client-focused, comprehensive IT solutions provider catering to the Civil Federal Government, the Department of Defense, and other Governmental Organizations. In the financial and healthcare sectors, Comtech delivers IT solutions to assist financial and healthcare institutions in adhering to regulatory mandates, thus helping them trim costs while enhancing strategic flexibility.

    Comtech LLC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.


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