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Guest Services Agent
3 days ago
PM Hotel Group Washington, United StatesWe're looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a cri Guest Service, Hotel, Agent, ...
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Guest Service Agent
3 weeks ago
Sonesta International Hotels Corporation Washington, United StatesThe position of Guest Service Agent is responsible for checking guests in and out of the hotel in a timely and professional manner; processing all payments according to established procedures and providing friendly, professional service at all times. Guest Service, Agent, Service ...
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Guest Service Agent
3 days ago
Hilton Hotels & Resorts Washington, United States Full time. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Ser ...
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Guest Service Agent
3 weeks ago
PM Hotel Group Washington, United StatesWe're looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a cri Guest Service, Hotel, Agent, ...
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Guest Services Agent
3 weeks ago
PM Hotel Group Washington, United StatesGreet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet PM Hotel Group and brand standards of quality. Summary of Essential Job Functions - Greet customers immediately with a frien Guest Service, Agent, Suite, ...
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Guest Services Agent
1 week ago
Hilton Hotels & Resorts Washington, United States Part time. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Part-Time, ...
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Service Desk Agent
3 weeks ago
Peraton Washington, United StatesResponsibilities · Key Responsibilities: · Receive, document, categorize, triage, route, and resolve end user IT requests and incidents tickets. · Review and evaluate tickets for escalation and transfer to Tier 2 agent consistent with defined processes and procedures. · Collabora ...
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Guest Service Agent
1 week ago
Hilton Washington, United StatesForge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team · The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – re ...
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Guest Service Agent
3 weeks ago
Capitol Hill Hotel Washington, United StatesOverview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Yo ...
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Guest Services Agent
1 week ago
Hilton Washington, United States Part timeForge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Service Agent on the Front Office Team · The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – rec ...
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Guest Services Agent
6 days ago
Hilton Washington, United States Part timeForge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Service Agent on the Front Office Team · The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC - re ...
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Guest Service Agent
3 weeks ago
St. Gregory Washington, United StatesOverview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Yo ...
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Guest Service Agent
3 weeks ago
Hilton Garden Inn Washington DC Downtown Washington, United StatesOverview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Potential Career Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manage ...
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Customer Vehicle Service Agent
1 week ago
Sixt Washington, United StatesCompany Description · Job Description · The Customer Vehicle Service Agent (CVSA) will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and make detailed and timely records of damages, gas volume, and o ...
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Guest Service Agent
3 weeks ago
PM Hotel Group Washington, United StatesWe're looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a cri Hotel, Guest Service, Agent, ...
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Guest Service Agent
3 weeks ago
Hilton Washington DC National Mall The Wharf Washington, United StatesA Guest Service Agent should provide our guests with excellent service at the front desk from making the reservation to departure. The Guest Service Agent should respond to guests needs, requests and complaints. The Guest Service Agent should also offer guest rooms, food & bevera ...
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Guest Service Agent- Part Time
3 weeks ago
Salamander Employer DC, LLC Washington, United States Part timeWe look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages a ...
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Guest Service Agent
3 weeks ago
The Morrow Hotel Washington, DC Curio Collection by Hilton Washington, United StatesOverview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Yo ...
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Guest Service Agent
3 weeks ago
AC Hotel Washington DC Convention Center Washington, United StatesOverview: · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager · ...
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Guest Service Agent
3 weeks ago
Crescent Services Washington, United StatesAt Crescent Hotels and Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide our guests. At Crescent, our associates are the shining stars of what we do. · What's In It For Me: · Highly competitive wa ...
Guest Service Agent - Washington, United States - Kimpton Hotels & Restaurants
Description
Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here.
Because we know that when people can be themselves at work, they shine.That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way.
Some of your responsibilities include:
Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Familiar with all fire and emergency procedures.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Able to communicate via telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
What You Bring
High school diploma or general education degree (GED) required.
Previous experience in a Front Desk or customer-facing role is preferred.
Knowledgeable of immediate area, services, attractions, and events.
Flexible schedule, able to work evenings, weekends and holidays.
Work well under pressure, dealing with many arrivals and departures within a short period of time.
Familiar with hotel systems and operations, and the ability to enter in information accurately.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience.
We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.
For our complete EEO policy click here ) .Be Yourself. Lead Yourself. Make it Count.
