Jobs

    Guest Service Agent - Washington, United States - AC Hotel Washington DC Convention Center

    AC Hotel Washington DC Convention Center
    AC Hotel Washington DC Convention Center Washington, United States

    4 weeks ago

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    Description

    Overview:

    Opportunity: Guest Service Agent

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

    Your Growth Path

    Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

    Your Focus

    • Immediately greet guests and offer to assist with their needs.
    • Register and assign guests to hotel rooms.
    • Establish methods of payment and verify credit.
    • Make and confirm reservations.
    • Compute bills, collect payments, and make change for guests.
    • Transmit and receive messages, using telephones or the PMS system.
    • Respond to guest requests in a timely manner.
    • Receive and resolve guest complaints, elevating to supervisor if necessary.
    • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
    • Perform bookkeeping activities, such as balancing accounts and conducting audits.
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Follow sustainability guidelines and practices related to HHMs EarthView program.
    • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
    • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
    • Ensure overall guest satisfaction.
    • Perform other duties as requested by management.

    Your Background and Skill

    • Fosse experience is required
    • High School diploma or equivalent preferred.
    • Previous customer service experience or equivalent training required.
    • Knowledge of PMS systems preferred.

    Work Environment and Context

    • Work schedule varies and may include working on holidays, weekends and alternate shifts.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

    What We Believe

    People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

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