- Partner with stakeholders to understand business needs and support the implementation of technology solutions that achieve the desired result(s)
- Lead and execute the planning, design, configuration/development, testing and deployment of new capabilities, and enhancements to existing capabilities
- Review and analyze the effectiveness and efficiency of existing systems/capabilities and recommend opportunities to improve target metric performance
- Develop and maintain documentation including business process flows as shared between different applications, Manhattan Active Omni process workflows, integration mappings, system context diagrams, system and data interfaces, and controls for each application
- Provide L2/L3 production support for Omni applications and order fulfillment issues, including night and weekend support as needed
- Be an order lifecycle SME providing instruction and guidance to business stakeholders and your user community on common opportunities, including the procedures to resolve them, reducing incidents and increasing order fulfillment operational stability
- Partner with fulfillment and store operations to proactively plan into temporary configuration updates supporting seasonal impacts and promotional plans that impact customer shopping behaviors supporting the highest level of productivity across the fulfillment network
- Participate in proactive team efforts to achieve departmental and company goals.
- Adopt organizations values in personal work behaviors, decision making, contributions and interpersonal interactions.
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity, equity, and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
- BA/BS degree in the relevant field of study or equivalent years of related work experience required
- 3+ years in Omnichannel Retail required
- 5+ years in eCommerce Fulfillment, Supply Chain, Distribution & Logistics, or Store Operations strongly preferred
- Hands-on experience with Manhattan Active Omni solution is required
- Hands-on experience developing MAO extensions with Manhattan's ProActive developer tool preferred
- Experience with Postman strongly preferred
- Expertise in identifying root cause through analysis
- Strong understanding of Retail Technology teams and processes
- Excellent collaboration and influencing skills
- Strong written and verbal communicator
- Strong presentation skills to stakeholders and company leaders
- Understanding of omnichannel business operations and how they impact customer experienceDuluth Headquarters Benefits and PerksAs we continue to grow Duluth Trading Company and its house of brands, the perks have perked up, too.
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Retail Technology Implementation Specialist - Wylie, United States - Duluth Trading Company
Description
Position Overview:
Duluth is looking for an Omnichannel Systems Analyst with a passion for delighting customers.
As part of the Omnichannel Technology team, you will bring a relentless drive for continuous improvement, eliminating friction and reducing costs throughout the entire order lifecycle and retail experience.
You will be intensely focused on improving the speed and accuracy of product to our customers and stores through data analysis, hands-on engagement, and cross-functional investigations.
You will be a subject matter expert on the Manhattan Active Omni platform across order management, customer care and store-facing functionality, managing system configurations to meet the business requirements.
Position Details:
Work Environment:
At Duluth Trading Company, we fundamentally believe in strong in-person interactions as our culture thrives when we learn, create, and collaborate with each other.
We also believe that the future of work at Duluth includes flexibility.We are headquartered in the Madison, WI area, but this job may be performed remotely anywhere within the United States.
If you happen to live near and enjoy coming into the office, we will welcome you tooWhat You'll Do:unlimited paid time-off, 12-week full-pay parental leave, paid holiday time for the important observance of Martin Luther King Jr.
Day and Juneteenth, flexible schedules and more Why'd we go all out? Because our pursuit of a better way means that when it comes to great talent, better perks are a given.
Compensation:
$85,000 - $127,000/YearCompensation is based on several factors including but not limited to education, work experience, certifications, etc.
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.
Duluth Trading Company is an equal opportunity employer.About Duluth Trading Company:
Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands.
Folks that revel in doing it the hard way and celebrate finding a better way.We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.
From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life.
Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co.
apart.We seek talented folks looking to be part of a can-do team that's hellbent on helping the world to gear up, get its hands dirty, and do.
