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5 days ago
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Front Desk Supervisor - Troy, United States - BBL Hospitality
Description
Front Desk SupervisorJob Details
Job Location
Hilton Garden Inn Troy - Troy, NY
Position Type
Full Time
Salary Range
$ $19.50 Hourly
Job Category
Hospitality - Hotel
Description
COME AND JOIN OUR AMAZING TEAM
$18.50-$19.50/hour
Most positions do require weekend and holiday availability.
We are pleased to share the benefit options that we offer:
Paid Time Off
401K Investment
Referral Bonus
Associate Development Plan Opportunities
Internal Promotion Opportunities
Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
Associate Travel Program Discounts
The Front Desk Supervisor oversees the front desk operation during the shift while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
Duties to include, but not limited to:
Same duties and skills as Front Desk Agent/Guest Services Representative.
Responsible for all policies and procedures at the front desk as well as handouts and franchise club benefits.
Supply the Front Desk Manager a bi-monthly inventory of guest supplies and office supplies (folios, registration cards, handouts, pens, paper clips, printer ribbons, etc.).
Coordinate with the Front Desk Manager and Supervisors the work schedule for the following week.
Work closely with Front Desk Manager for future maximization of revenue, able to handle oversells, and to coordinate the same with the Manager On Duty, Sales (if a group is involved), and any other staff that is affected.
Coordinate with the Front Desk Manager the hands on training of all new GSR's in connection with the formalized training documents that are standards of the franchise training programs.
This is a working position and hours must be flexible to meet the demands of the business. That includes weekends, nights, holidays etc.