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Front Desk Agent - Albany, United States - BBL Hospitality
Description
Front Desk AgentJob Details
Job Location
Hilton Garden Inn Albany - Albany, NY
Position Type
Part Time
Salary Range
$ $17.00 Hourly
Job Shift
Any
Job Category
Hospitality - Hotel
Description
COME AND JOIN OUR AMAZING TEAM
$15-$17/hour
Most positions do require weekend and holiday availability.
We are pleased to share the benefit options that we offer:
Paid Time Off
401K Investment
Referral Bonus
Associate Development Plan Opportunities
Internal Promotion Opportunities
Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
Associate Travel Program Discounts
Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management.
Skills include:
typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math.
Physical requirements include:
speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.
Duties to include, but not limited to :
Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
Books guest reservations or coordinates with reservation center.
Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.