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Brentwood

    Analyst - Contracts Support Analyst I - Brentwood, TN, United States - HCTec

    HCTec
    HCTec Brentwood, TN, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic support from our 24/7 call center environment.

    Customer Service and Communication skills are a must and critical to the success of this role.
    *Deliver service and support to end-users, including via remote connection or over the Internet_
    _· Accurately process and record call transactions using a computer and designated tracking software_
    _· Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system_
    _· Ensure customers receive prompt, accurate and courteous service_
    *Proper phone etiquette and effective listening skills_
    _· Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar._
    _· Knowledge of customer service principles and practices_
    _· Medical/clinical terminology is preferred, but not required_
    _· Experience supporting software computer applications and equipment from a helpdesk environment

    • Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
    • Experience with mobile device support (iPhone, Android, Windows Mobile)
    • Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus
    • Need to be flexible, adaptable, and possess creative problem-solving skills
    • - 5 years' experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.
    *HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

    Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.

    _Four Geographically Diverse / Redundant Service Centers

    • Domestic Operations
    • Best-in-KLAS Managed Services
    • 45+ States with HCTec Support Presence

    HCTec's solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service.

    We make every partner's IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.


    Job Type:
    Full-time

    Dental insurance

    • Health savings account
    • Day shift

    Ability to commute/relocate:

    • Reliably commute or planning to relocate before starting work (Required)
    Help desk: 1 year (Preferred)


    • Windows: 1 year (Preferred)
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