- Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Leverage KnowBe4 assessments
- Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
- Coordinate with technical support for technically complex questions
- Monitor customer usage, adoption, and customer health metrics
- Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term
- Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
- Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
- Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
- Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
- Coordinate and assist your Renewal Specialist with customer renewals and related upsell
- Do due diligence discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
- Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
- Meet and exceed targets for performance metrics
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your accounts in the Company's CRM
- Associate's degree or equivalent work experience and education preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience with Microsoft Excel and Word
- Experience with Gmail and Google Docs
- Experience with web Browsers (Chrome, Internet Explorer, etc.)
- IT experience/exposure is a plus
- Prior experience as a Customer Success Manager preferred
- Excellent verbal and written communications
- Superior Customer Service skills
- Excellent time management and organization skills
- Ability to build a rapport through phone calls, email and video conferencing
- Strong collaborative and teamwork skills
- Strong negotiation skills
-
Customer Success Manager
2 weeks ago
KnowBe4 Clearwater, United States**About KnowBe4** · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helpi ...
-
Salon Success Manager
2 weeks ago
Simply Organic Beauty St Petersburg, United StatesDEPARTMENT: SALES/ACCOUNT MANAGEMENT · HOURS: M-F | 9:00AM - 6:00PM (NOT A REMOTE POSITION) · ROLE & RESPONSIBILITIES · As a Simply Organic Beauty Salon Success Manager, you'll embolden and enable entrepreneurs and artists (hairdressers and salon owners) to achieve their full pot ...
-
Client Success Manager
3 weeks ago
Dynasty Financial Partners St Petersburg, United StatesThis position is for a client-facing project management, training, and support resource with Salesforce administration capabilities. The candidate will be part of the Technology Network Services group in St. Petersburg, FL, working directly with the SVP and CTO in ensuring client ...
-
Customer Success Manager
1 week ago
KnowBe4 Clearwater, United States Full time· About KnowBe4 · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helpin ...
-
Customer Success Manager
2 weeks ago
DocuPhase Clearwater, United StatesJob Description · Job Description · DocuPhase is thrilled to be expanding our Customer Success team We are seeking experienced and enthusiastic CSMs who are passionate about empowering our customers to maximize the value of DocuPhase solutions. · At DocuPhase, a Customer Succes ...
-
Customer Success Manager
1 day ago
DocuPhase Clearwater, United StatesJob Description · Job Description · DocuPhase is thrilled to be expanding our Customer Success team We are seeking experienced and enthusiastic CSMs who are passionate about empowering our customers to maximize the value of DocuPhase solutions. · At DocuPhase, a Customer Succes ...
-
Customer Success Manager
2 weeks ago
Sign In Enterprise St Petersburg, United StatesWe're looking for a Customer Success Manager to join us here at Sign In Solutions. As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly succes ...
-
Entry Customer Success Manager
1 day ago
KnowBe4 Clearwater, United StatesClearwater positions open to candidates located in greater Tampa Bay area. · The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accompl ...
-
Entry Customer Success Manager
5 days ago
KnowBe4 Clearwater, United StatesAbout KnowBe4 · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping ...
-
District Manager
3 weeks ago
Popeyes | Legacy Network Group Clearwater, United StatesThe District Manager is responsible for enthusiastically leading and motivating the restaurant management team and providing them with the tools, training and follow-up necessary to achieve maximum performance in each restaurant, to meet the highest levels of customer service and ...
-
Entry Level Management Trainee
2 weeks ago
Ascent Consulting Clearwater, United StatesWe strive for excellence and are the leaders in consulting and customer acquisition across Pinellas County. We are looking for a Sales Management Trainee who will play a valuable support role by providing a superior level of service to all customers, helping them achieve their in ...
-
Assistant Property Manager-petersburg
1 week ago
Greenbrier Management Petersburg, United StatesGreenbrier Management Company is based in Williamsburg, Virginia. Founded in 1984 by corporate owners to manage their own properties, the company expanded to include third-party property management. In its 30 plus years of business, Greenbrier Management Company continues to succ ...
-
Managing Partner, Operations
2 weeks ago
Northstar Memorial Group Saint Petersburg, United StatesNorthStar Memorial Group is seeking a Managing Partner of Operations at Memorial Park Funeral Home and Cemetery in St. Petersburg, FL. With a collaborative team structure, each Managing Partner has the chance to make a lasting impact, driving the entrepreneurial spirit that defin ...
-
Treasury Analyst
2 weeks ago
TD SYNNEX Clearwater, United States**About the Role**: · The Treasury Analyst position at TD SYNNEX involves managing daily cash activities, overseeing positive pay operations, and preparing and delivering cash activity reports to executives. This role involves working with large corporations such as banks and uni ...
-
Business Manager Hospice
6 days ago
Grant Memorial Hospice Petersburg, United StatesWe are hiring for a Business Manager. · At **Grant Memorial Hospice** in Petersburg, WV, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the co ...
-
General Manager
2 weeks ago
Stretch Zone - 1041 Saint Petersburg, United States**Health, Wellness and Fitness Professionals** · **Compensation / Perks**: · - $1,500 Bi-Weekly+ 3% commission · - Commission and bonus opportunities · - Paid In-house stretching certification and training provided · - High-energy atmosphere · - Career growth opportunities · - Co ...
-
Sales Consultant
1 week ago
Dimmitt Automotive Group Clearwater, United States**Company Description**: · If you are looking for an exciting opportunity to experience both professional and personal growth the Cycle Springs Powersports, LLC., the newest division of Dimmitt Automotive Group, is the place for you We are proud to promote a work environment that ...
-
Senior Operations Engineer
1 week ago
Fisher Investments Saint Petersburg, United States Full timeIt's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic ...
-
Insurance Agent---will Train
2 weeks ago
Aflac Clearwater, United StatesAflac Florida is currently seeking motivated and enthusiastic individuals, that stand out above the rest, to continue growing our awarding winning sales team. We need more people to meet the demands of our clients in a professional sales environment. · A career with Aflac, a Fort ...
-
Financial Account Representative
2 weeks ago
Daniel Martinez - State Farm Agent Saint Petersburg, United States**Benefits**: · - 401(k) · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Free food & snacks · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As a Financial Account Representat ...
Customer Success Manager - Clearwater, United States - K'nowbe
Description
About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Mid-Market) is responsible for managing the onboarding of new customers, and also assisting the Renewal Specialist with the renewal process.
Responsibilities:
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit
No recruitment agencies, please.