-
client success manager
Found in: MyJobHelper US C2 - 1 day ago
Dynasty Financial Partners , FL, United StatesThis position is for a client-facing project management, training, and support resource with Salesforce administration capabilities. The candidate will be part of the Technology Network Services group in St. Petersburg, FL, working directly with the SVP and CTO in ensuring client ...
-
Salon Success Manager
Found in: Appcast US C2 - 6 days ago
Simply Organic Beauty St Petersburg, United StatesDEPARTMENT: SALES/ACCOUNT MANAGEMENT · HOURS: M-F | 9:00AM - 6:00PM (NOT A REMOTE POSITION) · ROLE & RESPONSIBILITIES · As a Simply Organic Beauty Salon Success Manager, you'll embolden and enable entrepreneurs and artists (hairdressers and salon owners) to achieve their full pot ...
-
Customer Success Manager
Found in: Lensa US 4 C2 - 6 days ago
Jiffy Lube International Clearwater, United StatesEnumerate is looking for a · Customer Success Manager · to grow with our team · Our Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customer s behalf. Your enthusiasm, focus on ...
-
Customer Success Manager
Found in: Lensa US 4 C2 - 4 days ago
DocuPhase Clearwater, United StatesJob Description · Job Description · DocuPhase is looking for a highly motivated, detail-oriented, and driven Customer Success Agent. In this position, you will be involved in all aspects of the customers success; setting up and using DocuPhase software. We want you to bring you ...
-
Entry Customer Success Manager
Found in: Lensa US 4 C2 - 5 days ago
K'nowbe Clearwater, United StatesAbout KnowBe4 · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping ...
-
Lab Technician
Found in: SonicJobs Direct Apply US - 2 days ago
Actalent Petersburg, United States Full timeActalent is hiring a Lab Technician in South Chesterfield, Virginia. · Job Description: · Process various types of samples and maintain related quality assurance documentation · Processing samples and maintain quality assurance documentation in both Chemistry and Microbiology lab ...
-
Haccp Coordinator
Found in: SonicJobs Direct Apply US - 2 days ago
Actalent Petersburg, United States Full timeDescription: · Develop, administer and ensure compliance with all SQF (Safe Quality Food), HACCP (Hazard Analysis & Critical Control Points), and FSMA (Food Safety Modernization Act) systems, policies, programs and procedures at the local facility. · ESSENTIAL JOB FUNCTIONS · Per ...
-
Electrical Engineering Director
Found in: Zoho Direct Apply - 3 days ago
Harrison Consulting Solutions Saint Petersburg, United StatesMulti-disciplinary team is hiring a Electrical Engineering Director for their growing St. Petersburg team · Responsibilities: · Lead electrical team in design of public/private development projects · Recruit new team members to build a strong team · Assist with business developme ...
-
Mechanical Engineer
Found in: Zoho Direct Apply - 4 days ago
Harrison Consulting Solutions St. Petersburg, United StatesLeading multi-disciplinary team is looking for a Senior Mechanical Engineer (Energy) for their St. Petersburg team · Responsibilities:Lead energy audits of buildings and identify possible energy efficiency, water efficiency, and renewables opportunities · Identify/provide documen ...
-
Physician - Wound Care - Southside Regional Medical Center
Found in: Recruitics US JB C2 - 2 weeks ago
Bon Secours Mercy Health Petersburg, United States Full timeOpportunity Criteria · Specialty: Wound Care : Administration · Candidate Type: MD, DO · Visa Accepted: No J-1 or H-1B · Salary Range: Negotiable · Loan Repayment: Yes · Employment Type: Full Time · Bonuses Offered: Sign-on · Not-for-profit: 501(c)(3) · Bon Secours Mercy Health · ...
-
Prepared Foods Dishwasher
Found in: Culinary Agents US C2 - 4 days ago
Whole Foods Market St. Petersburg, United States Part timeperforms all duties related to dishwashing and maintaining general cleanliness of the kitchen area. all whole foods market retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times. all ...
-
Prepared Foods Associate Team Leader
Found in: Culinary Agents US C2 - 2 days ago
Whole Foods Market St. Petersburg, United States Otherassists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a positi ...
-
Prepared Foods Cook
Found in: Culinary Agents US C2 - 5 days ago
Whole Foods Market St. Petersburg, United States Full timeperforms all functions related to proper food preparation and maintenance of the cold case, fresh pack, salad, and hot bars. ensures food quality and presentation and performs duties related to stocking and sanitation. all whole foods market retail jobs require ensuring a positiv ...
-
Bakery Order Writer
Found in: Culinary Agents US C2 - 2 days ago
Whole Foods Market St. Petersburg, United States Full timeorders, replenishes and merchandises bakery, coffee, and juice products and participates in regional programs for purchasing and promotions. monitors inventory control and replenishes product. assists in organizing and developing promotional displays and maintaining ots standards ...
-
success coach
Found in: MyJobHelper US C2 - 2 days ago
Be Strong International , FL, United StatesJob Summary: Success Coaches quarterly recruitment and registration of families, create assessment, individualized success plans (ISP) for youth/families and conducts routine plan reviews with participants to ensure that plans are in alignment with their needs. Success coaches wi ...
-
Imaging Service Line Director
Found in: Appcast US C2 - 5 days ago
Healthlink Advisors St. Petersburg, United StatesRemote · Travel Required · Job Title: Enterprise Imaging Service Line Consulting DirectorJob Summary:As the Enterprise Imaging Consulting Practice Leader, you will be responsible for leading and managing a team of consultants to deliver exceptional client solutions and drive the ...
-
service dispatcher
Found in: MyJobHelper US C2 - 2 days ago
Gaylor Electric, Inc. , FL, United StatesPlays a vital part in organization/department success. Participates in administrative directed tasks associated with Service Department and all its activities. Due to sensitivity of department work, assignments and work in progress, the highest commi Dispatcher, Service Manager, ...
-
front desk agent
Found in: MyJobHelper US C2 - 2 days ago
Westgate Resorts , FL, United StatesJob Description · As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute t ...
-
facilities coordinator
Found in: MyJobHelper US C2 - 1 day ago
LJA Engineering , FL, United StatesTitle: Facilities Coordinator · Division: Office Services · Job Location: Naples, FL (Must be living in this area) · LJA recognizes that our success depends on the quality of the people we hire. We are currently seeking highly talented individuals that take pride in their work, f ...
-
Client Executive
Found in: MyJobHelper US C2 - 4 days ago
Datex Corporation Clearwater, United States Full timeDatex, a Supply Chain Execution Platform provider, is actively searching for a Client Executive (Account Executive) to develop and manage our sales efforts. The Client Executive position presents an incredible opportunity to bolster and lead a highly talented team of sales profes ...
Entry Customer Success Manager - Clearwater, United States - KnowBe4
Description
Clearwater positions open to candidates located in greater Tampa Bay area.
The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio.
This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations.
The CSM is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.
Responsibilities:
Forge relationships with new customers and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessment tools to enhance the customer journey
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
Coordinate and assist your Renewal Specialist with customer renewals
Identify cross-sell opportunities for customer growth
Meet and exceed bookings targets and quotas
Maintain impeccable administration of your accounts in the Company's CRM
MinimumQualifications:
Associate's Degree or equivalent work experience and education preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Salesforce or other CRM preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to work with minimal supervision
Ability to build rapport with customers via phone, email and video conferencing
#J-18808-Ljbffr