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Albuquerque

    Customer Service Associate - Albuquerque, United States - University of New Mexico

    University of New Mexico
    University of New Mexico Albuquerque, United States

    3 weeks ago

    Default job background
    Description
    Customer Service Associate

    Requisition ID
    req29277

    Working Title
    Customer Service Associate

    Position Grade
    05

    Position Summary

    Successful candidatewill be self-motivated and able to take responsibility, as they will havelimited supervision. This individual will have strong communication andinterpersonal skills, enjoy working with the general public, and be able towork primarily in an outdoor setting. This individual will also need to be agreat team player and step up as needed. Since this individual works in a keypublic position, flexibility is a must. They will participate in alldepartmental events and will need to adjust their schedule to ensure coverage;the department will provide at least a 2 week notice before a permanentschedule change. Individual must be available to work weekends, evenings andholidays as needed.

    Responsibilities of this position include, but are not limited to thefollowing:
    • Provides support for event parking in the Cornell Parking Structure toinclude but not limited to: Point of contact, sales, and must be proficient incash management
    • Effectively communicate information about the UNM campus, including itsparking rules, regulations, and locations to students, staff, faculty, andvisitors
    • Provides visitors with parking validations
    • Provide traffic control when necessary
    • Provide conflict resolution to visitors, staff, and visitors when parking,traffic or other various issues or concerns are encountered while on campus.
    • Assist with special event parking, traffic and crowd control activities
    See the Position Description for additional information.

    Conditions of Employment
    • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
    • All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.
    Minimum Qualifications

    High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

    Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

    Preferred Qualifications
    • Great customer service skills
    • Flexibility
    • Must be able to work weekends, evenings, and holidays
    • Cash handling experience
    • Team player
    Additional Requirements
    Please be sure to submit a completed resume, application, or both.Include all work history as this is required to determine pay rate.

    Campus
    Main - Albuquerque, NM

    Department
    Transportation Support (314E1)

    Employment Type
    Staff

    Staff Type
    Regular - Part-Time

    Term End Date

    Status
    Non-Exempt

    Pay
    Hourly: $15.00 Min to $18.00 Mid DOE

    Benefits Eligible
    This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

    ERB Statement
    As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

    Background Check Required
    Yes

    For Best Consideration Date
    5/13/2024

    Eligible for Remote Work
    No

    Eligible for Remote Work Statement

    Application Instructions

    Only applications submitted throughthe official UNMJobs site will be accepted.If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
    Please submit a completed resume or application to include all work history. Include at least three supervisory references.

    Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

    The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

    The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit Refer to for a definition of Regular Staff.
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