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Albuquerque

    Customer Service Associate - Albuquerque, United States - University of New Mexico

    University of New Mexico
    University of New Mexico Albuquerque, United States

    4 days ago

    Default job background
    Description
    Customer Service Associate

    Requisition ID req28436 Working Title Customer Service Associate (On-Call) Position Grade 05 Position Summary


    UNM Golf Courses is seeking detail-oriented individuals with prior customer service experience to join the team as On-Call Customer Service Associates (CSAs).


    UNM Golf Courses is comprised of an 18-hole Championship Course just south of UNM's campus and a 9-hole North Course located just north of UNM Hospital.

    The UNM Golf Courses are open 363 days a year to the public, from sunrise to sunset.

    CSAs ensure sales for green fees, cart fees, range balls, memberships and merchandise are processed correctly, and that reservation information is collected accurately.

    CSAs not only process cash register transactions, but also assist in selling Pro Shop merchandise and answering customer questions. CSAs restock shelves, implement stock control and security procedures, and maintain appropriate inventory records.

    Must be able to work holidays and weekends, and/or split shifts. UNM Golf Courses are a 7 day a week operation and are open from sunrise to sunset. UNM Golf Courses are only closed Thanksgiving, Christmas, and inclement weather days.

    See the Position Description for additional information.

    Conditions of Employment


    • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
    • All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the CWA Collective Bargaining Agreement.
    Minimum Qualifications

    High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.


    Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

    Preferred Qualifications

    Prior customer service experience

    Golf knowledge

    Experience working in a retail store

    Prior cash handling experience

    Familiarity with point-of-sale (POS) systems

    Additional Requirements Campus Main - Albuquerque, NM Department Golf Course Championship (531A)

    Employment Type Staff Staff Type On-Call Term End Date Status Non-Exempt Pay Hourly:
    $15.50 Benefits Eligible No Benefits ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required No For Best Consideration Date 4/1/2024 Eligible for Remote Work No Eligible for Remote Work Statement Application Instructions

    Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

    Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please complete the UNMJobs application and attach a resume with your application. Official transcripts, high school diploma or GED certificate will be required for hire. Please see minimum qualifications for specifics. Please have 3 supervisor references (from prior jobs) ready and available if called in for an interview. References will not be called prior to notifying candidates.

    Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

    The University of New Mexico is committed to hiring and retaining a diverse workforce.

    We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

    The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check.

    This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment.

    For more information about background checks, visit Refer to for a definition of Regular Staff.
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