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    Customer Service Associate - Albuquerque, United States - Preventive Pest Control

    Preventive Pest Control
    Preventive Pest Control Albuquerque, United States

    3 weeks ago

    Default job background
    Description
    We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills.

    We want to hear from you if you love interacting with people and are interested in new opportunities, career growth, and a positive, fast-paced work environment Responsibilities:


    • Reply to incoming calls from customers including products and service questions, general information, and complaints
    • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
    • Record customer interactions and follow up on their experience with our company
    • Work closely with the sales lead to stay up-to-date on service and product knowledge
    • Ensure customer account information is up-to-date
    • Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts.
    • Make outbound calls to schedule appointments and collect payments.
    • Ensure customer account information is up-to-date.
    • Create records of customer interactions and follow up to ensure all questions have been asked.
    • Respond promptly and courteously to customer inquiries via phone, email, and in person.
    • Schedule pest control services and coordinate appointments with customers.
    • Provide information about our pest control services, pricing, and procedures.
    • Address customer concerns or issues with empathy and professionalism.
    • Maintain accurate and detailed records of customer interactions and transactions.
    • Collaborate with the pest control team to ensure efficient service delivery.
    • Upsell additional services or products based on customer needs.
    • Stay informed about pest control industry trends and company offerings

    Qualifications:

    • Must possess exemplary interpersonal skills, communication skills, and active listening skills
    • Strong knowledge of customer interface and interaction
    • Must have graduated high school, received a G.E.D. or equivalent
    • Excellent communication skills, both verbal and written.
    • Strong customer service orientation with a friendly and approachable demeanor.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Proficient computer skills for data entry and utilizing customer management systems.
    • Be willing to train on pest control services and products (training provided).
    • Previous experience in customer service or a related field is a plus

    Compensation:
    $29,000+


    • Field inbound calls and schedule appointments, intercept payments, and troubleshoot accounts.
    • Make outbound calls to schedule appointments and collect payments.
    • Ensure customer account information is up-to-date.
    • Create records of customer interactions and follow up to ensure all questions have been asked.
    • Respond promptly and courteously to customer inquiries via phone, email, and in person.
    • Schedule pest control services and coordinate appointments with customers.
    • Provide information about our pest control services, pricing, and procedures.
    • Address customer concerns or issues with empathy and professionalism.
    • Maintain accurate and detailed records of customer interactions and transactions.
    • Collaborate with the pest control team to ensure efficient service delivery.
    • Upsell additional services or products based on customer needs.
    • Stay informed about pest control industry trends and company offerings
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