Manager, Service Account Manager - Lehi, United States - Pure Storage

Description

Company Overview:

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pures vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, weve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
• Industry analysts and press applaud Pures leadership across these dimensions
• And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

The Manager of Americas for our Service Account Management team in Professional Services Delivery is responsible for managing the team that delivers Business Critical Services (BCS) for Pures top accounts, in partnership with peers across the Americas regions. Your mission will be to execute the PS strategy and enable Pures growth by delivering high-value data management solutions that drive our customers business outcomes. You will do this by collaborating with the PS Director to set goals, define objectives and execute on deliverables while ensuring that customer satisfaction and financial targets are consistently met.

You will partner with customers, Customer Experience, Sales, Systems Engineering and Product teams to develop highly scalable, resilient data management solutions that deliver the outcomes defined by our customers. You love thinking strategically about business problems, products, and technical challenges and thrive on connecting technology with measurable business value for customers. You will implement and manage a customer lifecycle model through premium service delivery methodologies and motions to proactively drive customer engagement and value realization.

• Collaborate with peers and Director-level leaders across PS and CX to execute strategies aimed at scaling Pures top accounts in the Americas region, in alignment with corporate goals and objectives.
• Lead a team to effectively meet customer needs and support Pure's growth, focusing on delivering a customer experience aligned with industry best practices in the Enterprise sector.
• Serve as a trusted advisor to customers, partners, team members, and cross-functional partners within Pure.
• Drive team performance, engagement, and productivity through individual empowerment and development initiatives.
• Ensure consistent, high-quality delivery of BCS offerings and motions across the portfolio to maximize customer outcomes.
• Forecast service demand and align it with internal resource supply to inform strategic roadmaps or adjustments.
• Collaborate with the Portfolio team to provide subject matter expertise for new service offerings and motions, tailored to customer needs and future scalability.
• Help retain top talent to meet current requirements and future capabilities necessary to maintain competitiveness.

[INSERT JOB QUALIFICATIONS HERE]

• 3-5 years of direct team leadership experience.
• 10-15 years of relevant experience in the technology industry or related fields.
• Bachelors degree; Masters degree preferred, or equivalent combination of relevant education and experience.
• Solid experience in team development and leadership, with a track record of achieving goals in collaboration with peer leaders within service-focused teams.
• Familiarity with the data storage industry and its application in maintaining high standards for customer experience, particularly in premium services.
• Working knowledge of customer expectations within Enterprise accounts.
• Experience in one or more of the technology pillars relevant to Pures Modern Data Experience, including Data Management/Protection/Migration, Analytics/AI/ML, Business Applications, and MultiCloud.
• Ability to cultivate strong relationships with customers, partners, and internal stakeholders at Pure.
• Collaborate with peers on initiatives to improve the customer and employee experience, leveraging change management best practices and methodologies to achieve long-term success as a team.
• Strong communication skills, both oral and written, with the ability to deliver messages effectively to customers, partners, and internal teams.
• Experience preferred in engaging in the aspects of a P&L, with a close focus on bookings, revenue recognition, and cost management to collaborate with peer leaders to achieve margin targets for the BCS business.
• Ability to travel 25%

#LI-HYBRID

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.