Account Manager - Lehi, United States - Pattern

Pattern Lehi, United States

3 weeks ago

Description

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands - including Bosch, Nestl, Stance, TUMI, and Panasonic - rely on the company's e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces.

Current Technologies is Pattern's business line that offers tech-enabled influencer marketing solutions to brands. The Account Manager - Creator Programs role is a key leader entrusted with setting strategic direction and executing against goals for a specific set of Pattern brand partners who are also utilizing Current's software offerings. The ideal candidate will be a confident and creative digital marketer with extensive experience in creator-driven marketing strategies. They will guide clients on the many ways that influencers can drive success in eCommerce, media efficacy, organic social and other marketing areas. Additionally, this hire will be thoughtful and organized manager of an account "pod," directing the tactical assignments of associates trained in different aspects of Current's creator strategies.

This is a full-time role and will work a hybrid schedule from our office in Lehi, UT.

What is a day in the life of an Account Manager - Creator Programs?

Oversee client partnerships and deliver exceptional service related to recruiting, onboarding and productively engaging creators as always-on partners for brands
Regularly advise clients on creator strategy and report on the progress of their creator programs
Direct a small team of associates in tasks such as creator outreach, product seeding, campaign management and data analysis
Cultivate senior-level client relationships and monitor client satisfaction or order to drive retention and grow revenue within existing accounts
Collect and distill client feedback on Current's SaaS platform in order to inform product roadmap
Occasionally assist sales team to bring creator strategies to life for late-stage prospects seeking domain expertise

What will I need to thrive in this role?

Bachelor's Degree in a relevant field
3-5 years of experience with meaningful accountability for creator marketing programs, with experience across affiliate-based and fixed-fee partnerships
Successful example(s) of implementing always-on creator strategies for brands
Strong overall digital marketing savvy, especially tailoring marketing plans to commerce objectives
Highly polished and professional communication style - able to present creator marketing strategies and insights to a CMO-level audience
Entrepreneurial attitude and dogged problem-solving style
Team-first attitude and demonstrated skill building connections across teams and cultures

What does high performance look like?

You follow through with all assignments in a timely manner
You give 100% to all tasks and projects you are given
You will take full ownership of your projects and follow through to completion
You have strong interpersonal, business and technical acumen and executive presence
You are able to work on a small, autonomous, fast-paced team
You are able to develop relationships at executive levels with our brand customers

What is my potential for career growth?

You will be introduced to expansive and accelerated opportunities for career growth. You will regularly meet with and have exposure to the executive over your team, as well as the Head of Engineering and Head of Sales. This role has the potential to move into higher positions of leadership within the company, including the eventual opportunity to work as a key leader for all manner of client service teams at Pattern.

What is the team like?

The team is comprised of the Head of Accounts, four other Account Managers, and a larger team of associates organized under each Account Manager into account "pods," each with responsibility for its own book of Current business. You will work cross-functionally with a sister Client Operations team, which is responsible for technical implementation of each client's SaaS instance plus scaled SaaS support. You will also coordinate occasionally with Product, Sales and Marketing teams to act as the voice of the customer and recommend better ways to deliver on client needs. The team is relatively small, dynamic, and tight-knit, and you will be a critical experienced voice within it.

Sounds great What is the company culture?

We are looking for individuals who are:

Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

Initial phone interview with Pattern's talent acquisition team
Video interview with Current's Head of Accounts
Video interview with Current's VP of Creator Product and Strategy
Onsite meet-and-greet with members of the team
Onsite/video finalist interview with Current's founder and CEO
Professional reference checks
Executive review
Offer

How can I stand out as an applicant?

Be prepared to talk about professional accomplishments with specific data to quantify examples
Be ready to talk about how you can add value and be the best addition to the team
Focus on mentioning how you would be partner obsessed at Pattern
Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the e-commerce industry We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

Unlimited PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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