Technical Account Manager - Lehi, United States - Adobe

Adobe Lehi, United States

1 week ago

Full time

Description

About the Company

At our core, Adobe is dedicated to revolutionizing the digital world. We provide individuals and businesses with the tools to create remarkable digital experiences, whether it's crafting stunning images, videos, or apps. Our focus is centered on enabling innovation and transforming the way companies engage with their customers across all platforms.

Our goal is to recruit top-tier talent committed to fostering an inclusive environment where everyone is valued and empowered. We believe that groundbreaking ideas can emerge from any corner of the organization, and we encourage every individual to unleash their potential.

Position: Technical Account Manager (TAM)

What You'll Do

Forge strong relationships throughout the customer's organization
Effectively communicate with various stakeholders, especially in challenging situations, to achieve common goals and ensure project success
Identify customer needs based on their technical and business objectives, proposing solutions that drive their progress
Stay informed about the latest trends in AI technologies to guide customers through product implementation
Assess customer health and risks, developing plans to mitigate issues proactively
Lead customer meetings, take ownership of status updates, and provide regular knowledge sharing sessions
Strategically advise customers on business and technical challenges, helping them achieve their goals
Guide customers through product releases and complex changes in their environment
Resolve technical escalations and critical issues, ensuring customer success and satisfaction
Engage in continuous learning and knowledge sharing to enhance customer support
Drive innovation and process improvements within the Adobe ecosystem
Mentor team members on best practices to deliver exceptional customer service
Travel occasionally to customer sites when required

What You Need to Succeed

Bachelor's Degree in a related technical field or equivalent experience
Minimum of 5 years in technical account management or related roles in the technology industry
Extensive experience in enterprise IT environments
Strong executive communication skills and conflict resolution abilities
Demonstrated success in customer interactions and presentations

Adobe offers competitive compensation based on the market and location, with salaries ranging from $93,200 to $162,800 annually. Salary specifics will be discussed during the recruitment process based on job-related factors.

For sales roles, starting salaries include total target compensation comprising a base salary and commission. Non-sales positions offer a base salary with annual incentives. Certain roles may also qualify for long-term equity incentives.

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Technical Account Manager - Lehi, United States - Adobe

Description

Accounting Manager

Account Manager