- Schedule work in and out of the shop
- Hire, supervise and direct all service technicians and apprentices as approved by Dealer Principal
- Ensure that all parts, tools and appropriate time is available for technicians to complete the work
- Directs and Supervise Service Desk Personnel with training and coaching mentality
- Directs and Supervise Parts Manager and personnel and assist in proper parts procedures and policies
- Directs and supervise Warranty Administrator to process warranty claims in a timely and efficient manner
- Ensure that all employees under their supervision receive the proper training and upgrading of systems.
- Liaison between service advisors and Sales Management
- Must acquire approval from sales department on all Internal RO'S
- Track Technician Productivity
- Track Open Repair Order Reports and others as directed
- Responsible for a profitable operation of the service department while gaining maximum production under controllable costs
- Setting and maintaining profit goals.
- Leads by example.
- Maintains a balance between shop efficiency, labor rates, and expenses
- Assists the Service Advisors in the dispatch of work to correct technicians and or work with the shop foreman to do the same
- Responsible for the cleanliness and safety of the service department and shop
- All other duties as assigned
- Technical RV Service knowledge
- Previous management experience
- Maintain a positive atmosphere
- Stability under pressure
- Creative and open to constant change
- Knowledge and technical expertise
- Able to display leadership skills and manage others accordingly
- RVIA/RVDA certifications - preferred
- We do what we say we're going to do, when we say we're going to do it... every time.
- We are trainable, coachable and confident... not arrogant.
- We are self-motivated, driven and never satisfied.
- We are stronger as one. We help each other, regardless of department or position.
- We are committed to the success of the company through ups and downs because this is our career.
- Competitive wages
- Medical insurance
- Dental insurance
- Vision Insurance
- Company-Paid Life insurance
- Supplemental Life Insurance
- Short & Long Term Disability
- Critical Illness, Accident and Hospital Indemnity coverage
- EAP
- Wellness Program including Gym Reimbursement
- Vacation, Personal Time & Holiday pay
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Service Manager - Pottstown, United States - Optimum RV Florida
Description
Job Description
Job DescriptionOptimum RV, a growing full-service RV Dealer, is seeking an RV Service Manager.
We're looking for a dealership savvy professional to work alongside our Parts Associates, Service Advisors, and Service Technicians.
Responsibilities
Minimum Qualifications
Essential Characteristics
RELIABLE
HUMBLE
HUSTLE
TEAM PLAYER
LOYALTY
Benefits
Optimum RV offers an excellent benefits package to all eligible employees including:
Optimum RV complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.
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