Technical Service Manager - Ephrata, United States - Levi's Building Components

Levi's Building Components

Verified Company

Ephrata, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k)
401(k)

matching

Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Signing bonus
Training & development
Vision insurance

Levi's Building Components, a leader in the metal roofing accessories industry, is looking for the right person to join our expanding team.

We are looking for a Technical Service Manager who will be responsible for overseeing and improving quality control processes, researching new products and processes, and training.

Other key responsibilities would include:

Ensuring highest level of quality in our projects, products, and service
Product testing
Communicating with clients to ensure their quality expectations are met and addressing any concerns or questions.
Highlighting areas for improvement and be forthcoming with ideas on how to improve educational materials, methods, assessment techniques and compliance.
Maintaining precise and detailed records
Conducting regular reviews and updates of quality control processes to ensure they are in line with industry standards and best practices.
Staying upto date with industry developments and trends related to quality control and implementing any necessary changes.
Collaborating with managers and other team members
Providing guidance and support to internal and external customers to resolve technical issues.
Coordinating and conducting training events such as quality control training, process improvement training, new products training, etc.
Maintaining and coordinating various product certifications and testing.
Investigating and staying up to date on all Levi's Building Components products, including an understanding of any available prints or technical documents.
Continuous improvement, investigate and implement new training programs and interactive techniques.
Traveling up to 20% annually.
Participating in technical discussions, providing strategic prioritization and risk management guidance.
Conducting market research and competitive analysis to identify market opportunities, trends, and customer needs.
Bachelor's degree and/or 10 years' experience
Construction industry experience is a must.
Experience working in a manufacturing environment.
General understanding of business financials and ROI
CAD experience, a plus
Exceptional problemsolving skills and the ability to address complex challenges.
Analytical thinking and a strong understanding of using data to inform product decisions.
Ability and patience to take complicated technical programs and present them in a digestible way to nontechnical individuals.
The ability to work in a team atmosphere and be a team player.
Effective communication skills with senior management and executive teams, ability to articulate product roadmap, progress, and evolution to key stakeholders, including executive leadership.
High level of attention to detail
Strong mathematical and grammar skills
Recognizes the importance of certain tasks and responsibilities and has the ability to prioritize to ensure that deadlines are met.
Building trust, establishing credibility, and achieving success in the workplace.