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    Healthcare Call Center Rep. - Ontario, United States - Kinetic Personnel Group, Inc

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    Description

    Kinetic Personnel Group is currently recruiting for multiple positions for a Healthcare Call Center - a public health agency in the Ontario area. This multibillion-dollar nonprofit is renowned for its work in the community and being a great place to work.

    These positions range from Member Service Representative, Provider Services Representative and other healthcare call center positions.

    Job Duties:

    • Communicate with contracted and non-contracted clients/members by providing information and assistance as appropriate.
    • Assist members/clients s with interpreting Member eligibility and benefit information
    • Successful completion Call Center training,
    • Active participation in continuous training,
    • Follow required call scripts and QA requirements.
    • Handle an average of 65 inbound/outbound calls per day.
    • Strict adherence to specific work schedule and company attendance and punctuality policy.
    • Document timely and accurate of all calls received. Over 100% call documentation is required
    Job Requirements:
    • High School Diploma or GED ( will be verified)
    • 1 year of Healthcare Call Center experience (Hospital, Clinic, Collections, IPA, etc)
    • Or 2 years of Call Center experience (any industry) with 2 years of healthcare industry experience
    • Type 35 WPM (pass assessment
    • Basic MS Office/computer skills
    • Excellent customer service and communication verbal/written skills preferred
    • Knowledge of Medicare and / or Medi-CAL preferred
    • Must pass a criminal background check and drug test per healthcare federal and state regulations
    Pay Range: $21-$22/hr

    Meet Your Recruiter

    Armando Lopez

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