Call Center Rep I - Orange, United States - Sabine Federal Credit U
3 weeks ago
Description
Call Center Rep I
Department:
Call Center
Reports To:
VP of Accounting and Call Center Manager
Position Type:
Hourly, Non-Management
Role:
To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Essential Duties Include:
- Provide members with a variety of information over the phone. This may include assisting with balance inquiries, transfers, online banking password reset requests, Zelle, BillPay, and miscellaneous online banking needs.
- Provide debit card support via phone calls (limit increases, travel exceptions, card troubleshooting, etc.)
- Process stop payments as requested by members.
- File paperwork related to daily duties and member needs.
- Process card and ACH payments for loans received via phone calls. Provide ten day loan payoff to members as requested.
- Utilize Docusign to obtain fraud paperwork from members. Work with fraud processor to complete the fraud process.
- Make follow up fraud verification phone calls for unresolved fraud cases.
- Monthly elimination reports for online banking and BillPay.
- Research and provide balances and statements on member's accounts as needed.
- Perform other duties as assigned.
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