Service and Warranty Coordinator - Appleton, United States - Renewal by Andersen

Renewal by Andersen
Renewal by Andersen
Verified Company
Appleton, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.

We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen.

We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today's most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience.


Renewal by Andersen is looking for a personable, professional service assistant to help perfect our customer's experience in upgrading their homes.

Want to join our team?


PURPOSE:
The primary responsibility of a Service Coordinator is to provide a world-class experience to all customers.

The role develops a special relationship with each customer, being a main point of contact throughout each homeowner's service journey.

You will open new services, as well as make check-in calls and follow-up calls along the way.


RESPONSIBILITIES:


  • Schedule service appointments for homeowners
  • Perform administrative tasks associated with job
  • Positive, professional, empathetic, customerfocused, solutionoriented in their work. Resultsoriented, proactive ownership of customer issues
  • Perform data entry clerical work
  • Open and close service tickets and perform exit calls
  • Identify homeowner troubles and comes up with resolutions
  • Search records and files for specific data and homeowner files
  • Proactively identify solutions/options that meet customer needs on product, delivery, and service. Be customer advocate.
  • Possess a general knowledge of products and services
  • Handle grievances and homeowner concerns
  • Coordinate service appointment logistics

CULTURE AND BENEFITS:

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen.
We're committed to making a difference through challenging ourselves each day, recognizing, and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing.

There is great respect for life outside work so that you can bring your best self to work.


We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations.

As an innovative and industry-leading organization, we think of benefits more broadly.

From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:


  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • A culture that supports worklife balance
  • An environment where collaboration is key
  • 10,000+ employees and career opportunities nationwide

QUALIFICATIONS:


  • High School diploma or equivalent
  • Minimum of 3years customer service experience
  • Experience with complex scheduling
  • Excellent attention to detail
  • Basic word processing and spreadsheet skills
  • Ability to develop and establish good interpersonal relationships
  • Good phone etiquette and verbal/writing skills
  • Flexibility & adaptability, ability to work in a fastpaced environment
  • General home remodeling knowledge preferred
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