- Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress and good personal hygiene.
- Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
- Maintain privacy and confidentiality: Respecting others' rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
- Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
- Be an ambassador for your organization: Be positive and caring as a representative of the Company.
- Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
- Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
- Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
- Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
- Celebrate Success: Acknowledge your own as well as others' successes. Be proud Participate in departmental or organizational activities.
- Shows compassion for others and commitment to helping those who needs assistance.
- Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.
- Uses integrity, good judgment and problem solving skills in making decisions.
- Produces high quality documentation as evidence by the following:
- Supervise and evaluate all direct resident care and initiate corrective action as necessary.
- Take appropriate action to assure adequate staffing to meet residents needs.
- Coordinate nursing assistants' time schedules.
- Coordinate resident care provided by nursing assistants.
- Report residents' needs and concerns to a licensed nurse, physician and/or Executive Director as appropriate.
- Orient newly hired nursing assistants.
- Assure that nursing assistants complete assignments on time, completely and accurately.
- Participate in the employee evaluation process by providing information on the performance of Nursing Assistants.
- Supervise prompt response to resident calls for assistance.
- Identify resident needs and initiate corrective action as necessary and/or seek assistance of a licensed nurse.
- Assume responsibility for compliance with federal, state and local regulations within the assigned unit.
- Participate in the care planning process as assigned.
- Assist nursing assistants with facility procedures for admission, discharge and transfer of residents.
- Consistently work cooperatively with residents, residents' representatives, facility staff, physicians, consultant personnel and ancillary service providers.
- Supervise ordering, stocking and efficient use of resident supplies by nursing assistants.
- Perform all other duties as assigned by Management.
- Takes steps necessary to produce excellent work in any task or job that is assigned.
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Resident Care Director - Laurel Meadows, United States - Premier Senior Living
Description
POSTION SUMMARY:
The purpose of this position is to coordinate, lead and direct the care and services provided to residents by nursing assistants, med techs and other professionals or paraprofessionals.
EDUCATION REQUIREMENTS:
LPN with unencumbered license.
EXPERIENCE REQUIREMENTS:
Experience in Assisted Living/Long Term Care preferred.
JOB KNOWLEDGE:
Demonstrated ability to perform basic patient care functions; knowledge of safety and infection control principles, basic medical terminology and basic computer data entry skills, along with ability to manage and lead others.
DUTIES OF POSITION:
Customer Service
