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    Deskside Services - Richmond, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Richmond, United States

    5 days ago

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    Description
    Role: Deskside Services
    Location: Washington, DC / Hopkinsville, KY / Nashville, TN / Richmond, VA
    Type: Fulltime / Permanent - Salary Based

    Job description:
    Respond and resolve IT related issues over the phone and tickets
    • Installation of operating system and user applications
    • Troubleshoot hardware and software issues
    • Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact
    • Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual.
    • Providing additional resources, as needed, during Critical Situations.
    • Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location.
    • Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers).
    • Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents.
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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