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    Deskside windows 10 refresh - Richmond, United States - TEKsystems

    TEKsystems
    TEKsystems Richmond, United States

    1 day ago

    TEKsystems background
    Description

    Job Description

    Job Description

    Duration

    5

    Year(s)

    Req Description

    (2-3 years Windows 10/Windows 7 experience approx)

    Resource will support a Windows 7 to Windows 10 deskside migration at to remote Anthem field locations.
    Technician Requirements:
    Day to Day support—of end users—customer service
    2 to 3 years+ of 100 % day to day Deskside (Hands on support) experience in a corporate environment (any where in that experience range 1 to 3 years)
    7/Window OS and MS office support experience
    W7 Client Networking support
    Desktop/Laptop Installation/de-installation experience
    Desktop/Laptop hardware support

    Enterprise Req Skills

    IBM,W7,Deskside

    Job Title

    W10 Refresh-Anthem-Richmond VA

    Top Skills Details

    Top 3
    1. 2 to 3 years Windows 10 Desktop Support experience in a corporate environment. Tech must have some Windows 10 exposure.
    2. 2to 3 years End user client -LAN/Networking support in a corporate environment
    3. Customer Service Experience

    Worksite Address

    Staples Mill Road,Richmond,Virginia,United States,23220

    Additional Information

    This request is for temporary resources that will do pc refresh work. Refresh work will be done in the locations. Work will be grouped together at the locations.

    Experienced Deskside tech to do refresh work, resolve incidents, requests, etc.
    Good Communication and technical skills

    Expert Level

    External Communities Job Description

    This is a project supporting the largest technology company in the world

    EVP

    EVP-Why would someone take this position?
    This remote site support position will give the selected resource a opportunity to grow his/her skills in a constantly changing and challenging environment. Working at Chubb is a fantastic opportunity. Resource will work at the largest Insurance companies in the world and the largest Technology Services company in the world.

    Work Environment

    150 to 200 users-
    Remote support office

    Additional Skills & Qualifications

    Important One of the most important facts of this job is the candidate being -?go getter? The manager will not tolerate any technician sitting around and waiting for something to do. This person must be experience and be self motivated as they will b

    Business Qualification

    Impact to the Internal/External Customer

    Customer impact
    By providing local Desktop Support technicians, will not need to travel a resource to work on site from other locations and save on hotel/travel costs.

    By providing local Desktop Support resources, can continue to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.

    Business Challenge

    Business Client issue-
    While continues to consolidate the number of Insurance Operations Centers around the country, must continue to provide local desktop support resources to support the number of end users at these locations.
    signed a new 7 year contract to provide Network/Desktop support at all field locations in North America. Utilizes contract desktop field resources in most markets. This position is a new support position that is taking over.

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