Technical Support Analyst - Chesterfield, United States - Crescens

Crescens Chesterfield, United States

1 week ago

Description

Job Title: Technical Support Analyst
Location: Chesterfield, VA
Duration: 9+months
Type: Contract

***local candidates required .candidates will be required to work onsite 100%, NO exceptions ***

Job Description:

Onsite resource to support users in an enterprise environment, including helpdesk and system support activities.
Seeking staff augmentation resources to assist with deployment of computers using our automated systems for a specific computer refresh project.
Diagnose various problems encountered during initial rollout.
Completion of various other hardware/software requests as needed. Other tier 2 helpdesk duties as needed.
An ideal candidate will be able to install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers.
An ideal candidate will have advanced- level skill at supporting Microsoft Windows 10 and higher operating systems;
Advanced- level skill at supporting Office 365, a working knowledge of standard networking services such as DHCP, DNS, ACTIVE DIRECTORY, and print servers; understanding of basic security principles; ability to support users both on-site and remotely; ability to perform hardware upgrades (disk, memory, network, video, etc.);
Ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority;
Ability to complete assigned projects independently and within a team environment. Candidate must pass VA CJIS level 4 training and background check.
County will provide training links.

Required:

PC Hardware deployment and service
Customer Service Supporting Windows in a professional environment
Application Support
Able to lift and carry equipment as need, up to 30lbs.

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