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    Regional Operations Manager - Phoenix, United States - Crossroads Courier

    Crossroads Courier
    Crossroads Courier Phoenix, United States

    1 week ago

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    Description
    Job Summary:
    Crossroads Courier is seeking an experienced multi-site operations leader for our Regional Operations Manager role. The Regional Operations Manager will oversee small-parcel courier operations in their assigned region and provide strategic and tactical leadership to achieve success in day-to-day operations and meet long-term business goals. A successful Regional Operations Manager will be highly entrepreneurial, able to lead a dynamic workforce, an excellent communicator, and espouse our core values: Gritty, Efficient, Tenacious, Solutions Driven, Innovative and Takes Ownership.

    Responsibilities:
    • Oversee daily operations
    • Achieve business goals and financial targets
    • Monitor, develop, and refine KPIs to further our data driven approach to Operations Management
    • Perform formal and informal staff coaching, mentoring, and development sessions
    • Work with internal and external stakeholders to plan and implement new business onboardings
    • Launch and manage ongoing process improvement initiatives
    • Conduct regular on-site visits with assigned teams
    • Serve as POC for escalated customer issues, including night/weekends
    • Collaborate with peer Regional Operations Managers to achieve appropriate staffing levels in a dynamic business environment, network-wide 24/7/365
    • Attend and/or lead weekly, monthly and quarterly leadership meetings
    • Facilities management

    Qualifications:
    • Bachelor's degree in Business Administration, Operations Management, or a related field
    • 5 years of proven experience in a similar multi-site operational leadership role
    • Previous P&L responsibility of at least $15MM
    • Excellent communication skills
    • Highly analytical and creative problem solver
    • Proficiency in Microsoft Office
    • Ability to travel up to 75%

    Salary:
    • $100,000 to $125,000 per year
    • Biweekly pay

    About Us:
    Crossroads Courier is a privately held, nationwide company, based in St. Louis, MO, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

    Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.
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