Customer Service Representative Sales - Edmond, United States - American Telephone and Telegraph Company

Description

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**Customer Service Representative Sales**

** Oklahoma City, Oklahoma**

**Customer Service Representative Sales**

** Oklahoma City, Oklahoma**

**exciteexcite**

Put your customer skills to work on the front line of our operations.

**Credit & Collections**

As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.

**Customer Service**

As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

**Loyalty (Retention)**

As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

**Credit & Collections**

As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.

**Customer Service**

As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

**Loyalty (Retention)**

As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.

**Credit & Collections Representative**

**Customer Service**

**Loyalty (Retention)**

**Sales**

**Technology Support**

**Call Center**

A high school diploma or have earned your GED

At least one year of customer service/sales work experience

Familiarity with Windows computers

2022 Progressive Sign On Bonus: $3,000 Progressive Sign On Bonus. Sign On Bonus details: $750 after 30 days, $750 after 60 days, $750 after 90 days and $750 after 120 days.

Take the lead at the frontline of our company In this multifaceted role, youll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-email, e-care, correspondence, teletypewriter and online chat). Youll proactively evolve to meet customers needs and competitive demands. Success will depend upon your in-depth knowledge of AT&Ts products and services and your ability to provide effective resolutions.

Our call center environment is constantly evolving so well look to you to drive tools and technology to enable first call resolution. In the process, youll develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments. Youll also engage third party vendors and suppliers as needed to address service faults and provide customer resolution. You may be tasked with identifying, tracking and rendering issues to assist in various root cause eliminations.

In addition to these duties, youll be required to:

Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing. (Note: The skill and knowledge required will change with technology and application innovations.)

Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

Proactively engage T3 support (network and IT) to address & resolve issues.

Remain proficient in all billing, rate plan and feature matters.

We prefer that you have:

At least one year customer service experience

Call Center experience

Advanced typing/keyboarding skills

AT&T internet & fiber

AT&T phone (formerly U-verse Voice)

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youre 18 years or older, lets talk.

**Job ID** **Date posted** 01/31/2022 **Benefits**

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think were a pretty great place to work. Were just trying to rack up some bonus points.

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation**

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

**Tuition Assistance**

Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

**Insurance Options**

Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

**Compensation**

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

**Tuition Assistance**

Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

**Insurance Options**

Conditional job offer

Drug screening and background check

Congratulation and welcome to AT&T

Review this page and make sure this role is what you would expect

Complete online application

Complete the assessment Phone Interview

In-person interview and role-play

Conditional job offer

Drug screening and background check

Congratulation and welcome to AT&T

Review this page and make sure this role is what you would expect

Complete online application

Complete the assessment Phone Interview

In-person interview