Mudassir Azam

Respected Hiring Manager,

I have been a technology savvy individual from a very young age and it is no wonder that I decided to take up a career in computer networking when I started my bachelors in electronic engineering with specialization in computer networking and communication systems. Since then, it has been an untiring struggle to learn the ins and outs of technology so, I came in USA and completed my Masters in Computer Networking and Telecommunications. I am now interested in putting my knowledge and expertise to use in an environment where my skills could be fully utilized, and this is the reason, I am applying for Cisco Wireless Engineer position at Inventa.

Previously, I have worked as a Network Service Engineer IV at Akraya Inc. as a contractor for Equinix where I was a part of Planning and Integration team who used to add user edge devices, added capacity or backbone devices or re-design and update their for their current or future customers so that they can get access to AWS, Microsoft 365 and Google Cloud through Equinix Cloud eXchange (ECX).

I have worked as a Tech Lead at Cognizant Technology Solutions where my role was to lead a team of Infrastructure Specialists whether onshore or offshore to support and manage Cognizant`s customers network operations such as Symantec Corporation and Nvidia Corporation which involves upgrades for all Cisco Enterprise devices.

I have worked as a Cisco Network Consulting Engineer at Prolient Group Corporation as a consultant contractor for Cisco to Verizon Wireless where my role and responsibilities were to take care and support of in production Cisco devices in the Verizon Wireless environment, upgrades needed and implementation changes.

I have worked as a Network Analyst at West Corporation to monitor and manage day-to-day network operations, worked on incidents, changes and problem requests. Furthermore tracked tickets and worked on customer issues and resolved them before the breach of SLAs.

I have worked as a Network Engineer for Fabergent Inc. as a contractor for Wipro Limited contractor for a project to AT&T Labs where my role was configuring and testing feature function option of MARO (MIS (Managed Internet Services) Access Redundancy Options) for Cisco ASR9K Automation Testing project.

I have worked as Graduate Research Assistant where I was part of SBCD (Small Business Content Development) team where my roles and responsibilities were to author technical articles and contents for Cisco Small Business products. 

I have worked as a RF Engineer for GCS Pvt. Ltd. at my back home city and country Karachi, Pakistan, where my role and responsiblity was to manage, monitor, deploy and troubleshoot wired and wireless networks including CCTV cameras which were being for the city government surveillance project. And furthermore I worked in their WiFi and WiMAX deployment and troubleshooted issues to assist the senior RF engineer and to resolve issues for their critical customers as well.

I have worked as a Trainee Engineer for Farrukh Engineering at my back home city and country Karachi, Pakistan, where my role and responsibility was to Assist Senior Engineer in planning and installation for Generators, planned and prepared for site visits with industrial electronic instruments and tool equipment, visited sites and troubleshooted problems occurred on sites and managed site visit reports on daily basis.

I have so much more to tell you about myself which I presented on resume I submitted and cannot possibly put on paper and I am interested to meet you to discuss with you more about the position. I would like to meet you personally for which I would appreciate a time convenient for you. 

Thank you for your time and consideration.

 Sincerely,

Mudassir Azam

Contractor for  Equinix                                                                                                                                                                  Sept 2020 to Sept 2022

• Worked on various Cisco, Juniper and Nokia Service Provider platforms to enlarge an elaborate the existing ECX architecture
• Worked on multiple automation server deployment projects related to R6515 Dell PowerEdge Kubernetes and R6525 Dell PowerEdge Proxmox servers 
• Worked on Juniper MX platforms, Cisco ASR9K series router, NCS6K, Nokia SR 7750, SR-1 7750 and SAS switches. 
• Good knowledge on optical technologies like DWDM and GPON
• Deployed new Nokia SR-1 7750, SR 7750 and SAS on multiple sites to update the existing ECX architecture to take care the needs of Equinix future customers
• Created scripts for new deploying devices and running them on PyCharm  to get auto-generated CLI configs for new devices
• Monitored and ensured network uptime and SLA compliance for the global network.
• Maintained, monitored and supported enterprise network operations.
• Became part of second line of support for Network issues and escalation for Equinix lower tier team 
• Responsible for tickets whether they are Incidents, Requests and Problems for triage, troubleshooting, resolution, escalation and proactive problem management for high and low severity.
• Resolved internal customer issues and worked closely with customers and vendors until resolution.
• Performed level 2 network support such as configuring switches, routers, and other network devices.
• Performed advanced troubleshooting and health checks, configuration modification, and upgrades
• Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure.
• Followed network configuration and design principles support processes and procedures automation for network operations
• Participated in the periodic weekend on-call and ad-hoc weekend or after hours activities
• Configured Device Rules on NetLogix based on region and customer availability nature for nearest port connectivity
• Selected options for port connectivity between use devices, spine devices and backbone devices to have end-to-end reachability for Equinix customers
• Updated Equinix Infrastructure architecture based on new deployments being done or about to get done

Cognizant Technology Solutions

Consultant for Nvidia Corp.                                                                                                                                                     Sep 2017 to July 2020

• Configured and troubleshooted both fiber backhaul and wireless network platforms
• Responded and contributed in customer`s critical issues
• Configured and firmware upgraded on multiple Cisco, Juniper and Arista switches and routers as well
• Configured and troubleshooted issues on Riverbed Steelhead WAN Accelerators and Citrix Load Balancers
• Configured and troubleshooted issues on ASA5500 and Palo Alto Firewalls
• Configured and troubleshooted issues for WiFi devices on Cisco and Aruba 
• Configured QoS based on customer requirements and traffic priorities requested
• Configured SNMP communities on routers based on customer security requirements
• Configured and created VLANs on switches adding them on trunk interfaces for customer new lab deployments 
• Analyzing impacts regarding vendor maintenance
• Provided trainings to new hire in regards to usage of network environment monitoring tools
• Worked with vendors to get daily issues fixed when needed
• Authored documents regarding customer network operations, environmental procedures and network diagrams on Visio
• Great extensive knowledge on Cisco Prime and located faulty devices through it and resolved their issues
• Good knowledge about SDWAN
• Joined network outages and ongoing issue calls to troubleshoot the issue 
• Documentation of troubleshooting steps (change to SOP) and root cause analysis.
• Worked on project to replace the EOS/EOL.
• Collaborated with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
• Documentation of deliverables such as root cause analysis and creation of run books.
• Responsible for firmware upgrades, migration as part of data center consolidation.
• Proficient in the operation and analysis of Wireshark packet captures
• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.

Contractor for Symantec Corp.                                                                                               Mar 2016 – Aug 2017

• Monitoring and managing fiber backhaul and wireless networks
• Worked on daily break/fix incident, customer requests and performed customer changes when requested or in maintainance window
• Firmware upgraded Cisco switches and WLCs as well
• Worked on a site replacement and upgradation project
• Configured QoS based on customer requirements and traffic priorities requested

Contractor for Cisco NCE to Verizon Wireless

• Participated in conference calls to guide customers in maintenance window to support their network changes
• Reviewed and created Methods of Procedures (MOPs) based on known defects in routers and switches to determine applicability to customer
• Worked and collaborated with global teams
• Good knowledge and understood   network architecture and diagrams as well
• Tested customer problems on Cisco lab and sharing solution on the basis of lab results
• Worked with engineering and management to diagnose and resolve critical, escalated issues.

• Interrogated the actual root cause of network outages and issues
• Worked with carriers and vendors to resolve network outages
• Verified network stability before and after carrier maintenance
• Regularly checked the ticket if it is handled well or not

• Worked on MIS Automation Testing Project on MARO (Multiple Access Redundancy Options) feature
• Worked on scenarios related to redundancy, AS-path prepending and load-splitting
• Assisted Technical Lead regarding interface configurations
• Created test logs and executed them on Automation platforms

• Developed, implemented  and organized client documentation as it relates to network configuration
• Authored  articles explaining working and usage of devices
• Used acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. 
• Trained  in configuring  and deploying of Routing and Switching Protocols
• Provided support to L1 escalation engineer in resolving cases and customer issues
• Deliver lecture-based and hands-on training courses for customers or partners 
• Ability to integrate existing systems with new systems to create redundant, scalable, resilient environments

• Assisted Senior Engineer in WiMAX and WiFi RF planning and deployment
• Maintained and monitored the wired, wireless and fiber network
• Supported, delivered and completed projects to GCS customers in time.
• Developed, implemented and maintained client documentation as it related to network configuration when troubleshooting client issues
• Mentored junior RF engineers in troubleshooting daily issues
• Authored current architecture design docs if any alterations or changes being done.

• Assisted Senior Engineer in planning for installation of Generators
• Planned and prepared for site visits with industrial electronic instruments and tool equipment
• Visited sites and troubleshooted problems occurred there
• Managed site visit reports on daily basis

• MS (Computer Networking )                       Wichita State University                                       Dec   2013
• BS (Electronic Engineering)       Sir Syed University of Engineering and Technology          Mar  2009