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    Patient Safety and Quality Consultant, Sr - Richmond, United States - Virginia Commonwealth University Health System

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    Description
    Job Description Summary

    This is a hybrid role; 3 days in the office, 2 days remote

    The Patient Safety & Quality Consultant Sr.

    is a thought partner with VCUHS executive, physician, nursing and ancillary leaders in strategic planning and implementation of data-driven initiatives to achieve clinical excellence at the system, service line and care site level.

    The role serves as a coach, facilitator, or advisor as appropriate for the needs of the organization. The Patient Safety & Quality Consultant Sr. serves as a subject matter expert in established performance improvement techniques and strategies.

    The role is responsible for leading the successful management of change to ensure improvements are spread and a sustainability plan is implemented.

    The Patient Safety & Quality Consultant Sr. manages improvement projects and multi-disciplinary teams through all phases, from inception to implementation and spread. This role provides formal and just-in-time education on safety & quality improvement methodologies to increase organizational improvement capability. The role mentors department and hospital staff in Safety, Quality and Project Management methodologies and tools. The role reports to their manager under the Director of their division of the Department of Quality & Safety.

    Essential Job Statements

    Lead the integration of safety & quality into the fabric of the organization to achieve care targets. Advance the organization through leading collaboration, learning and communication.


    • Lead the implementation of processes for engagement and teamwork
    • Create learning opportunities to advance the organization
    • Communicate effectively in multiple venues via multiple routes
    • Ensure appropriate use of data to drive change and improvement
    • Serve as mentor and subject matter expert in above
    Use proven methods to facilitate improvement initiatives


    • Lead the use of performance and process improvement tools
    • Lead the implementation of change management methodology
    • Lead the employment of project management tactics
    • Serve as mentor and subject matter expert in above
    Leverage data analytics to help guide decision-making and inform improvement initiatives


    • Design and implement data structure and plans to support initiatives
    • Integrate data from multiple sources into initiatives
    • Use statistical and data visualization methods
    • Serve as mentor and subject matter expert in above
    Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture and improving processes that detect, mitigate, or prevent harm


    • Facilitate root cause analyses and FMEAs
    • Ensure incorporation of high-reliability principles to improvement initiatives
    • Ensure focus remains on process-driven solutions rather than people-driven ones
    • Promote psychological safety through transparency of data and information.
    • Serve as mentor and subject matter expert in above


    Evaluate and improve healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population.


    • Lead the integration of population health management strategies into initiatives
    • Apply a holistic approach to improvement
    • Collaborate to improve care processes and transitions
    Maintain & update knowledge base


    • Update professional knowledge applicable to the role by participating in and leading education opportunities such as reading professional publications and networking locally and regionally.
    • Complete required continuing education to maintain certification (as applicable).


    Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.


    Performs other duties as assigned and leading special projects in order to support the mission of VCUHS and the HR Business Advisory team.

    Accepting alternate responsibilities as required.

    Patient Population

    Not applicable to this position.

    Employment Qualifications


    Required Education:
    Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related field


    Preferred Education:
    N/A


    Licensure/Certification Required:
    Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license

    Project Management Professional (PMP) or Lean Six Sigma Green Belt

    Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) required within 1 year to maintain position


    Licensure/Certification Preferred:
    Certified Professional in Healthcare Quality (CPHQ) preferred

    Certified Professional in Patient Safety (CPPS) preferred

    Certified Project Manager (PMP) preferred

    Lean Six Sigma Black Belt preferred

    Minimum Qualifications

    Years and Type of Required Experience

    Minimum of four (4) years' experience in Patient Safety/Quality & Process Improvement/Project Management

    Experience leading change initiatives in a large, complex health care delivery system

    Proficient in using a personal computer and software applications to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.), MS Project, Visio

    Years and Type of Preferred Experience

    Experience in an academic medical center environment

    Other Knowledge, Skills and Abilities Required:
    Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools

    Cultural Responsiveness

    Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

    Other Knowledge, Skills and Abilities Preferred:
    N/A

    Working Conditions

    Periods of high stress and fluctuating workloads may occur.

    General office environment.

    May have periods of constant interruptions.

    Prolonged periods of working alone.

    Other:
    May be required to car travel to off-site locations occasionally

    Physical Requirements

    Lifting/ Carrying (0-50 lbs.)

    Push/ Pull (0-50 lbs.)

    Bending

    Work Position

    Sitting, Walking, Standing

    Additional Physical Requirements/ Hazards

    Physical Requirements

    Manual dexterity (eye/hand coordination)

    Repetitive arm/hand movements

    Finger Dexterity

    Hazards

    N/A

    Mental/Sensory

    Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

    Emotional

    Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change

    EEO Employer/Disabled/Protected Veteran/41 CFR


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