-
Crimson Solutions Lookout Mountain, United StatesJob Description · Overview: · Are you a sales professional with experience in delivering hybrid (software and hardware) services to B2B clients? Do you have a passion for driving digital transformation and promoting technology adoption among your customers? Can you effectively na ...
-
Nursing Service Management for Senior Care
1 week ago
Velocity Enterprises Hamilton, United StatesFOR OUR CLIENT, · a private provider in senior care near Gelsenkirchen, we are looking for a nursing service manager (m/f/d) as part of our recruitment services. For you as an applicant (m/f/d), the placement is of course free of charge. · This position is suitable for a nursing ...
-
Nursing Service Management
1 week ago
Skyline Enterprises Varnell, United StatesAre you a dedicated nursing manager looking for a new challenge? · ▸ If you value respectful interactions and a harmonious work environment · ▸ If you are seeking a strong team that strives for greatness together · ▸ If appreciation and recognition motivate and inspire you · ▸ ...
-
Operations Manager
1 week ago
Infinity Ventures Flintstone, United StatesWe are passionate about making life easier and providing multiple services. With over employees, COMPASS GROUP is one of the top ten employers worldwide. Quality, trust, and responsibility are integral parts of our daily work and drive us to support our customers in the areas of ...
-
Training as a Technical System Designer
1 week ago
BlueNova Industries Flintstone, United StatesWho we areOur engineering office is one of the leading planning offices for integrated overall planning, technical building equipment, and sustainable construction in Germany. We pursue our goals with over one hundred employees at four locations. · Starting on September 1, 2024, ...
-
beBee Handyman Dunlap, TN, United States FreelanceI need my marriage certificate and my children's birth certificates in Dunlap, TN.What type of management is needed? · Administrative · Type of management contract · One-time consultation · Client profile · Individual · Are you looking for a local or online consultation? · In my ...
-
Crimson Technologies LaFayette, GA, United States Freelance**Fischbach Group** · **Creating New Together.**: · The Fischbach Group is a network of top-quality specialist companies in various areas of the construction industry, with a focus on modernization and renovation of residential properties. We stand for modern, intelligent, and so ...
-
Laboratory Assistant
2 weeks ago
Diamond Dynamics Fairview, GA, United States Freelance**For our client, a service laboratory with a central location in Munich, we are looking for a temporary employee with the possibility of permanent employment as a:** · **Laboratory Assistant (m/f/d) Preanalytics**: · **Your tasks**: · - You are responsible for ensuring the timel ...
-
Mini job
2 weeks ago
Orion Innovations Fairview, GA, United States FreelanceCompany Description: · We are looking for a security employee for a client in Leipzig. · Job Description: · **Sports, concert, and cultural events, including at the Quaterback Immobilien Arena Leipzig and the Red Bull Arena Leipzig.** · **OUR OFFER**: · - Interesting events · - V ...
-
Service Manager
6 days ago
Sunbelt Rentals, Inc. Chattanooga, United StatesJoin Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet ...
-
Service Manager
1 week ago
MHC Kenworth Chattanooga, United StatesJob Title · Service Manager · Business Function · Management · Branch Name · MHC KENWORTH-CHATTANOOGA · Date · Address · 7831 LEE HWY · City · Chattanooga · State · TN · Job Overview & Essential Functions · Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dea ...
-
Service Manager
6 days ago
Murphy-Hoffman Company (MHC Kenworth) Chattanooga, United StatesMurphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch's Service Depart ...
-
Temporary help
2 weeks ago
Phoenix Industries Rossville, TN, United States FreelanceWelcome to Hugo Lenzen - we are the quality-conscious service provider for building management, garden care, and forestry services in Rossville, TN. As a quality-conscious family business, we offer our customers a variety of services at a professional level. The backbone of our h ...
-
Merchant in the healthcare sector
2 weeks ago
Phoenix Industries Rossville, TN, United States FreelanceAsysTh Training Institute in Munich is a state-recognized training institute that trains psychologists to become systemic psychotherapists. In our institute outpatient clinic, our participants complete their treatment hours. · Our dynamic team currently consists of 3 employees. · ...
-
IT specialist
2 weeks ago
Horizon Group Rossville, IN, United States Freelance**For our renowned client, we are currently seeking a **IT specialist (m/f/d)** for the location in Stuttgart, starting immediately. · **Your tasks**: · - Creation and execution of product presentations · - Conception, planning and implementation of print management services and ...
-
Service Manager
4 days ago
Murphy-Hoffman Chattanooga, United StatesMurphy-Hoffman Company, LLC is North Americas largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branchs Service Departme ...
-
BlueWave Solutions Chattanooga, United StatesYour Responsibilities · You are responsible for the goal- and profit-oriented optimization of a partial assortment in the dry goods sector in close coordination with the Category Manager. · You shape the customer-oriented assortment selection and are jointly responsible for the c ...
-
Service Manager
1 week ago
Sunbelt Rentals Chattanooga, United StatesJoin Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast flee ...
-
Service Manager
4 days ago
Sunbelt Rentals, Inc. Chattanooga, TN, United StatesJoin Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet ...
-
MTL (male/female/diverse)
1 week ago
Crimson Solutions Fort Oglethorpe, United StatesMTL (m/w/d) More than just a laboratory. The MVZ Labor Dr. Limbach & Kollegen GbR is part of an independent, medium-sized and owner-managed laboratory group that is already represented in several European countries. We support our customers around the clock in the field of medica ...
IT Service Manager II - Flintstone, United States - Workday
Description
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology.
As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.
experience. Team
members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
General Summary:
The IT Service Manager II position is responsible for providing exceptional support to the Senior IT Service Manager or the IT Service Director while ensuring the service supplied by internal Unum Group IT functions and external 3rd party suppliers operates to the expectation of the published services.
The ITSM II is seen as being a strong technical subject matter expert within their area of responsibility which includes but is not limited to: Change, Incident, Release and Problem Management.
The role will, in coordination with the Service Delivery Manager or Director, act as a liaison between some business areas and agreed IT functions for the successful delivery of service and change.
Principal Duties and Responsibilities
In collaboration with the Service Delivery Manager or Director, works with projects, the business and internal/external IT service providers to define and understand Service Level Agreements (SLAs) and Operational Support models when new services are delivered or reviewed.
Coordinates closely with service providers for ongoing Operational Readiness when operational changes associated with services are required.For agreed services, evaluates and reviews service performance and technical information provided by the service suppliers.
Has the skills and ability to assess service health and bring together relevant parties to resolve service impediments impacting service performance.
Develops excellent relationships with service suppliers and can influence behavior.Provides meaningful reporting as agreed with the business to track service delivery and identify areas for improvement.
Runs planning and prioritization activities with their team, the business, PMO, and internal/external IT service providers.
Has responsibility for the smooth implementation of change into the production environment by delivering multiple ITIL disciplines and helping ensure they are followed.
Identifies areas for improvement of capabilities.Works closely with other enterprise service delivery areas; has responsibility for a number of processes in managing any priority incidents, including communication to the business, facilitating root cause analysis and resolution.
Ensures a cohesive, high quality service is seen by the business by working closely with other IT teams across the enterprise to ensure service.
Works with IT teams as required to plan and run small to medium projects.Mentors and trains less experienced staff members.
Job Specifications
Bachelors degree, or equivalent relevant work experience
Has 4+ years of related work experience in the IT Field
ITIL qualified
Has strong and proven experience in running ITIL processes
Demonstrates excellent written and verbal communication skills at all levels of contact and in a wide variety of situations
Has strong analytical and problem-solving skills
Demonstrates strong administrative, reporting and organizational skills
Has strong project delivery skills
Uses technical background and understanding to interpret technical issues for the business and sustain credibility with IT
Demonstrates strong problem solving, collaboration, and conflict management skills
Has service delivery experience when the service is constructed of multiple sub-services provided by multiple suppliers. e.g. Cloud (public, private, & hybrid)
Shows strong understanding of Agile/Lean leadership principles
Able to champion change and support service provide teams through change.
Able to think critically, challenge conventional thinking
Has a passion for service improvement
Able to work under pressure and meet deadlines
Able to demonstrate a high degree of flexibility including shift and out of hours working
#LI-MB1
#LI-HYBRID
~IN1
Our company is built on helping individuals and families, and this starts with our employees.
We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves.
From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$73,300.00-$143,300.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.
All benefits are subject to the terms and conditions of individual Plans.Company:
Unum
#J-18808-Ljbffr
&v=024){kind=logo}
