Jobs
>
Boston

    Senior Technical Success Manager - Boston, United States - Snyk

    Snyk
    Snyk Boston, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced "sneak") comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.

    Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you'll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.

    Our Opportunity

    We're looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk's growing customer base.

    Snyk is looking for a Senior Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You'll help customers make change management decisions based on their goals/objectives and data driven analysis. As the technical point of contact you will become the trusted product advisor for our customers, identifying strategies which unlock business value, expand product adoption, resulting in increased customer satisfaction and loyalty.

    You'll Spend Your Time:

    • Orchestrating a near, mid, and long-term vision and strategy for the overall customer's adoption and realization of value across their Application Security workflows
    • Building and fostering trusted relationships with leaders from our customers' engineering and security organizations
    • Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk's suite of products
    • Mobilizing internal and external resources to remove barriers to adoption
    • Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
    • Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

    What You'll Need:

    • 5+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies
    • Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America and customers in South America
    • The ability to demonstrate a working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode, Docker, Kubernetes) and cloud environments
    • Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
    • To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
    • To thrive in a collaborative, fast-paced environment and as a part of a results-oriented team

    We'd be Lucky if you:

    • A developer background or any kind of experience with coding
    • Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams


    #LI-SK1

    We care deeply about the warm, inclusive environment we've created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway

    About Snyk

    Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

    Benefits & Programs

    Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

    • Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
    • Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
    • Health benefits, employee assistance plans, and annual wellness allowance
    • Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
  • Khoury College

    Success Manager

    2 weeks ago

    Khoury College Boston, United States Full time

    About the Opportunity · JOB SUMMARY: · The Success Manager manages the student experience for specific programs within the EDGE team's portfolio to deliver on Northeastern's values around experiential learning. · This hire can be located at either the Boston, MA or Charlotte, NC ...

  • Rapid7

    Customer Success Manager

    2 weeks ago

    Rapid7 Boston, United States

    Customer Success Manager (CSM) · As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. · ...

  • Zappi

    Customer Success Manager

    2 weeks ago

    Zappi Boston, United States

    At Zappi we take pride in helping some of the world's most influential companies transform the way they approach insights. We're developing tools and programs around them that allow our customers to be more proactive and strategic in the way they test and learn. Ultimately, helpi ...

  • Zappi

    Customer Success Manager

    2 weeks ago

    Zappi Boston, United States

    Job Description · Job DescriptionOur world class consumer insights platform allows creators to create brands, ads, products and shopping experiences that people love. · We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we ...

  • HR Pals

    Customer Success Manager

    2 days ago

    HR Pals Boston, United States

    Job Description · Job DescriptionOur client is an industry-leading SaaS company helping customers easily organize and manage legal documents. As Customer Success Manager, you will report to the Director of Customer Success and support your business book from onboarding to renewal ...

  • athenahealth

    Manager, Customer Success Management

    4 weeks ago

    athenahealth Boston, MA, United States

    Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.The Opportunity: CSM Small Group Managers lead an operational plan incorporating goals and objectives ensuring athenahealth services and products support o ...

  • DeepHealth

    Customer Success Manager

    1 week ago

    DeepHealth Somerville, United States

    Job Description: · Artificial Intelligence; Advanced Technology; The very best in patient care. · With decades of expertise, RadNet is · Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNets suc ...

  • RadNet

    Customer Success Manager

    1 week ago

    RadNet Somerville, United States

    Responsibilities · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is ...

  • DeepHealth

    Customer Success Manager

    6 days ago

    DeepHealth Somerville, United States

    Job Description: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNets success is ...

  • UpdatePromise

    Onboarder/Client Success Manager

    2 weeks ago

    UpdatePromise Boston, United States

    Onboarder/Client Success Manager · Department: Dealer Sales · Employment Type: Full Time · Location: Boston, Massachusetts · Reporting To: Chris Van Horn · Compensation: $70,000 - $84,000 / year · Description · Become a Part of the UpdatePromise Team · UpdatePromise does more tha ...

  • Sonde Health

    Customer Success and Operations Manager

    2 weeks ago

    Sonde Health Boston, United States

    Job Description · Job DescriptionJob Title: Customer Success and Operations Manager · Company: Sonde Health · Location: Can be based anywhere in the US · Job description · Sonde Health is the global leader in voice-based health tracking and data insights. Sonde's vocal biomarker ...

  • UpdatePromise

    Onboarder/Client Success Manager

    2 weeks ago

    UpdatePromise Boston, United States

    Job Description · Job DescriptionDescriptionBecome a Part of the UpdatePromise Team · UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who ...

  • massuccot

    Technical success manager

    1 week ago

    massuccot Winthrop, United States

    Job Responsibilities: · Research and identify solutions to software and hardware issues · Diagnose and troubleshoot technical issues, including account setup and network configuration · Ask customers targeted questions to quickly understand the root of the problem · Track compute ...

  • Cambridge Mobile Telematics

    Senior Customer Success Manager

    1 day ago

    Cambridge Mobile Telematics Cambridge, United States

    Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell Fusion, gathers sensor data from millions of IoT devices - including smartphones, propriet ...

  • Milliman

    Technical Client Success Manager

    3 weeks ago

    Milliman Cambridge, United States Full time

    Company Overview: · Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare ...

  • Phoenix Charter Academy

    Temporary Manager of Scholar Success

    19 hours ago

    Phoenix Charter Academy Chelsea, United States

    Job Description · Job Description · The Position · This is a 3-month position. The Manager of Scholar (Postsecondary) Success (MSPS) will collaborate with and support the Director of Postsecondary Success (DPS) to help advance Phoenix Chelseas postsecondary program. As part of ...

  • Phoenix Charter Academy

    Temporary Manager of Scholar Success

    1 week ago

    Phoenix Charter Academy Chelsea, United States

    Job Description · Job DescriptionThe Position · This is a 3-month position. The Manager of Scholar (Postsecondary) Success (MSPS) will collaborate with and support the Director of Postsecondary Success (DPS) to help advance Phoenix Chelsea's postsecondary program. As part of the ...

  • proton

    Customer Success Manager, Enterprise

    4 weeks ago

    proton Cambridge, United States

    About Us: · The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in t ...

  • Bynder

    Customer Success Manager

    1 week ago

    Bynder Boston, United States Full time

    · Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. · With powerful and intuitive solutions that embrace the way people want to wor ...

  • Rapid7

    Manager, Customer Success

    3 weeks ago

    Rapid7 Boston, United States Full time

    Manager, Customer Success, Public Sector · This key role within our Customer Success organization will be responsible for leading a team of Customer Success Managers in the care, retention and growth of our Public Sector customers. This person will help to refine and execute on o ...