Jobs
>
Manchester

    Technical Support Analyst - Manchester, United States - CDK Global

    Default job background
    Full time
    Description

    Position Responsibilities and Essential Functions:

    Qualifications and Requirements:

    3-4 years of user support or implementation experience within a technical support organization or field service organization
    Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferred
    Excellent customer service skills via phone and in person
    Proven ability to lead by example and affect a positive change among peers
    An entry level of understanding in at least one of the following key product disciplines is Preferred:
    Experience with Voice/IP, PBX, or other telephony system
    Understanding of WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, MPLS etc...).
    Understanding of LAN connectivity hardware and concepts to include router and switching technologies OSPF, EIGRP, BGP.

    Preferred Attributes and Qualifications:

    Associate Degree or commensurate experience
    3-4 year of technical support experience with client contact
    Knowledge of PC hardware and software and mobile devices (Smartphones/iPads)
    Experience using a ticketing System such as Clarify, Remedy, or Footprints
    Knowledge of Unix / Linux / SQL
    Cisco certifications (CCENT, CCNA, etc) a plus but not mandatory

    Internal Mobility Criteria

    Given the level of training and time required to ensure proficiency in this role, employees will be expected to remain in role for a minimum of 24 months before any internal movement, outside of Customer Care, will be approved.

    Any employee below this threshold will require approval by Sr. Director or above.

    Compensation Range: $30.00 to $35.00

    CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

    • Paid Time Off (PTO)
    • 401K Matching Program
    • Tuition Reimbursement


  • Comcast Manchester, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...


  • HTS Engineering Manchester, United States

    Job Description · Job DescriptionHTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the in ...


  • Blackwomenintech Manchester, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...


  • HTS Engineering - Heat Transfer Solutions Manchester, United States

    HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those inv ...


  • Blackwomenintech Manchester, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...


  • Comcast Manchester, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...

  • AgeSpan

    IT Support Analyst

    2 weeks ago


    AgeSpan Lawrence, United States

    Job Description · Job DescriptionAgeSpan · Formerly Elder Services of the Merrimack Valley/North Shore · About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in ...


  • Comcast Bedford, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...

  • ASA Automotive Systems, Inc.

    Support Analyst

    2 weeks ago


    ASA Automotive Systems, Inc. Londonderry, United States

    **ASA Automotive Systems, Inc. is the leader in industry vertical and point of sale software solutions in the North American aftermarket Tire and Auto repair industry. We specialize in ERP solutions for retail, wholesale and commercial segments of the industry providing solutions ...


  • Meshwainfotech Bedford, United States

    **Customer Support Analyst** · Bedford, New Hampshire | Full Time * **Duration: 06 months, temp to hire** · **Shift hours:** Normal business hours based on the location · Primary Location: Remote- anywhere in the US · *****One of the managers would like someone local or close ...


  • Highmark Health Concord, United States

    Highmark Health · Senior Decision Support Analyst - Medicaid Growth · Concord , · New Hampshire · Apply Now · This job works closely with customers and design teams in prioritizing data and information requirements. This job provides analysis in the development and support o ...


  • Booz Allen Hamilton Groton, United States Full time

    Job Number: R0193020 · Submarine Training Support Program Analyst, MidKey Role: · Provide the Navy with expert and in-depth training program surveillance and development management. Serve as project liaison, utilizing prior analysis to update MSA courses in conjunction with the R ...


  • Eaton North Charleston, United States

    Eaton's IT team is currently seeking a Senior Site IT Desktop Support Analyst to join team. This position will be based at our North Charleston, SC facility. · The expected annual salary range for this role is $78,750 - $105,000 a year. · Please note the salary information shown ...

  • New Hampshire Mutual Bancorp

    Senior BSA Analyst

    4 hours ago


    New Hampshire Mutual Bancorp Manchester, United States Full time

    Company: New Hampshire Mutual BancorpPosition: Senior BSA Analyst · Work Environment: Remote, hybrid or on-site · Position Details: FT Exempt, Monday-Friday, 8:00AM-5:00PM · New Hampshire Mutual Bancorp (NHMB) has an exciting opportunity for anexperienced Senior BSA Analyst to jo ...

  • R&D Partners

    Assoc Analyst

    2 weeks ago


    R&D Partners Manchester, United States

    Ready to elevate your career in Scientific fields? Explore our job opportunities now and unlock a world of innovation and impact. From groundbreaking research to cutting-edge technology, the Scientific industry offers unparalleled opportunities for growth and fulfillment. Imagine ...

  • SolutioNHealth

    Financial Analyst

    2 weeks ago


    SolutioNHealth Manchester, United States

    Who We Are:Welcome to the Revenue Integrity Reporting Department, where precision meets passion for data analysis within healthcare. If you're a detail-oriented individual with a knack for mastering the intricacies of MS Excel and possess an unwavering love for delving into the w ...

  • KINGSTON-DWIGHT ASSOC

    Senior Analyst

    2 weeks ago


    KINGSTON-DWIGHT ASSOC Manchester, United States

    Our client is a leading power conversion technology provider. The Company is a global public company. Our client is looking for a self-motivated professional who thrives in a dynamic environment that values Customer Focus, Flexibility, Knowledge, Speed, and Integrity.Summary:Repo ...


  • Eversource Energy Manchester, United States

    The Associate Financial Analyst (Business Financial Performance) provides financial support to the Business Financial Performance team in the areas of coordination and support of the operating companies to produce the Monthly Financial Reports, Capital spending and Operations and ...


  • Sierra Nevada Corporation New Hampshire, United States Full time

    Do you have an eye for detail and a passion for developing innovation solutions? Join our team The Sr Supply Chain Compliance Systems Analyst is responsible for overseeing the compliance of SNC's Source-to-Pay (S2P) system areas such as application development, application compli ...


  • cyberThink, Inc. Concord, United States

    1 - This is a FULLY ONSITE position. Please only submit currently LOCAL candidates who are willing and able to work onsite, full time in this role. · 2 - This is a 37.5-hour work week. Make sure your candidates are aware of this. · Duration: Approximately 6 Months · Total hours p ...