IT Support Analyst - Lawrence, United States - AgeSpan

AgeSpan Lawrence, United States

2 weeks ago

Description

Job Description

AgeSpan

Formerly Elder Services of the Merrimack Valley/North Shore

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place

At AgeSpan, you'll find a work environment that combines:

A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

Flexible schedule and hybrid work opportunities
Competitive salaries
Healthcare (medical, dental)
403b Retirement Plan with agency match
20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
Social Work Licensing Program
License Renewal Paid by agency for RN's and Social Workers
And MORE

Summary:

The IT Support Analyst is a key member in a small IT Team that supports the day-to-day activities of end users providing Tier 1 support to our staff via phone, email and computer chat. You will be crucial in providing timely and effective support across two locations while providing excellent customer service related to agency supported applications and equipment. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that require additional knowledge or skill set.

Responsibilities include:

Provide support to 400+ users by troubleshooting and supporting IT systems including phone systems, Microsoft applications, accounting software, file management, and security applications, as well as hardware including laptops, tablets, smart phones, printers, and audio/video equipment.
Serve as the first point of contact for staff seeking technical assistance
Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions
Provide quick resolution and excellent customer service
Install, make changes and repair computer hardware and software
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in the ticketing system
Prompt time entry and keep tickets updated at all times to ensure smooth handoff of issues
Pass on any feedback or suggestions by staff to the Help Desk manager and IT team
Identify and suggest possible improvements on procedures
Follow-up with staff to ensure issues are resolved
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Skills and Qualifications:

Skills include:

Tech savvy with working knowledge of Phone systems, Microsoft Office products, PC's and Ticketing systems
Good understanding of computer systems, mobile devices and other tech products
Hands on experience with diagnosing and resolving basic technical issues
Excellent communication and interpersonal skills
Customer-oriented, patient and cool-tempered
Ability to juggling many tasks

Qualifications:

A minimum of 1+ years of experience in the field. Bachelor/Associate degree in an IT related study is preferred or technical certifications such as CompTIA Network +, A+, MCP, MCTIP, Microsoft certifications. Must have basic knowledge of computer systems and mobile devices.

Hours: 37.5 per week

AA/EOE

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.

Job Posted by ApplicantPro

Support Analyst

2 weeks ago

ASA Automotive Systems, Inc. Londonderry, United States

**ASA Automotive Systems, Inc. is the leader in industry vertical and point of sale software solutions in the North American aftermarket Tire and Auto repair industry. We specialize in ERP solutions for retail, wholesale and commercial segments of the industry providing solutions ...
IT Support Analyst

6 days ago

Novartis Cambridge, United States

**Summary**: · At the Novartis Institutes for Biomedical Research (BR) an array of talents work together towards the same goal: to improve human health by creating ground-breaking medicines. Technology User Services (TUS), part of NIBR Informatics (RX), supports the BR mission by ...
Technical Support Analyst

2 weeks ago

KBR Cambridge, United States

**Title**: · Technical Support Analyst (Remote) · **Technical Support Analyst** · **Essential Job function**: · - Point of contact for the federal and commercial users of the SAS system, providing third-tier support to the FAA National Service Desk (NSD). · - Provide resolution t ...
Desktop Support Analyst

2 weeks ago

HTS Engineering - Heat Transfer Solutions Manchester, United States

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those inv ...
Platform Support Analyst

2 weeks ago

Zappi Boston, United States

We have a world class agile market research platform. We help brands rewire their traditional ad & innovation development processes with insights early, often & connected to create a learning loop. The result? They get smarter over time. Insights teams have more impact. Brands la ...
Support Analyst Ii

1 week ago

Berklee College of Music Boston, United States

Job Description: · Under supervision of the Service Desk Manager, the Technology Support Analyst II works closely with and acts as an escalation point for Support Analyst I staff and Service Desk student employees. The Technology Support Analyst is primarily responsible for tier ...
Junior Application Support Analyst

3 weeks ago

SBLI Woburn, United States

**Responsibilities include**: · - **Technical Liaison-** Acts as a conduit between non-technical users and the technical team, translating user needs into technical terms and technical solutions into user-friendly explanations. · - **Effective Communication -**Demonstrate excelle ...
Benefit Calculation Support Analyst-boston

2 weeks ago

Off of State Treas & Rec Genrl Boston, United States

**Office of the Massachusetts State Treasurer and Receiver General ("Treasury")** · Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integr ...
Client Applications Support Analyst Iv

3 weeks ago

Tufts Medical Center Boston, United States

We're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. · **Job Profile** Summary** · **Job Overview** · **Minimum Qualifications**: · 1. Bachelor's degree in Computer Science, Information Systems, or related technical field. · 2. Ap ...
Sr. Client Services/Customer Support Analyst

1 week ago

Markit Andover, United States

Sr. Client Services/Customer Support Analyst in Andover - Brickstone Square **Sr. Client Services/Customer Support Analyst** · CTI Tax Solutions of IHS Markit provides outsourcing (along with consulting and technology products/services) to major financial institutions and multi- ...
Technical Customer Support Analyst, Eloquence On

2 weeks ago

Firebrand Technologies Newburyport, United States

Firebrand Technologies and **NetGalley LLC**—each a strategic part of the Firebrand Group collection of companies owned by Media Do International (MD-i)—are technology companies working in support of the book publishing industry. In partnership, the two companies have been helpin ...
Benefit Calculation Support Analyst- Boston

2 weeks ago

Office of the State Treasurer and Receiver General Boston, United States

**Office of the Massachusetts State Treasurer and Receiver General ("Treasury")** · Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integr ...
Desktop Support Analyst

3 weeks ago

Planet Technology Boston, United States

NO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLY · Desktop Analyst · Hands-on, in-person support assisting with troubleshooting – must be able to work independently · Will be supporting 650 users – they do operate on a hybrid model, so there will be employees in the office at an ...
Grant Support Analyst

2 weeks ago

Oregon State Government Jobs Salem, United States

Initial Posting Date: · 05/09/2024 · Application Deadline: · 05/27/2024 · Agency: · Department of Early Learning and Care · Salary Range: · $4,138 - $6,322 · Position Type: · Employee · Position Title: · Grant Support Analyst (Program Analyst 1) · Job Description: · The Ore ...
Grant Support Analyst

2 weeks ago

Oregon State Government Jobs Salem, United States

Initial Posting Date: · 05/09/2024 · Application Deadline: · 05/27/2024 · Agency: · Department of Early Learning and Care · Salary Range: · $4,138 - $6,322 · Position Type: · Employee · Position Title: · Grant Support Analyst (Program Analyst 1) · Job Description: · ...
Pricing Support Analyst

2 hours ago

PPG Industries Cranberry, United States

The Pricing Support Analyst will be primarily responsible for general pricing support and related pricing maintenance. This includes supporting all functions of pricing including pricing maintenance, pricing tools (current and future functionality, testing and training) and daily ...
Analyst 2, Business Support

2 weeks ago

Blackwomenintech Manchester, United States

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
Analyst 2, Business Support

2 weeks ago

Comcast Manchester, United States

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
Platform Support Analyst

2 weeks ago

Zappi Boston, United States

Job Description · Job DescriptionWe have a world class agile market research platform. We help brands rewire their traditional ad & innovation development processes with insights early, often & connected to create a learning loop. The result? They get smarter over time. Insights ...
Administration and Finance Analyst

3 weeks ago

Town of Andover Andover, United States

The Town of Andover is seeking an Administration & Finance Analyst who will be responsible for providing administrative and analytical support, administering several municipal finance functions, supporting the preparation and management of the town's operating and capital budgets ...