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Enterprise Support Engineer
1 week ago
CyberArk Oklahoma City, United StatesThis job was posted by : For more information, please see: Who we are: · CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - ...
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Senior Support Engineer
3 days ago
EDB Oklahoma City, United StatesA Little About Us · Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world's fastest growing and most loved and used open source database. Our mission is to enable data t ...
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Technical Support Engineer
4 days ago
Cribl Oklahoma City, United StatesThis job was posted by : For more information, please see: Cribl does differently. · What does that mean? It means we are a serious company that doesn\'t take itself too seriously; and we\'re looking for people who love to get stuff done, and laugh a bit along the way. We\'re g ...
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Technical Support Engineer
1 week ago
Cribl Oklahoma City, United StatesThis job was posted by : For more information, please see: Cribl does differently. · What does that mean? It means we are a serious company that doesn\'t take itself too seriously; and we\'re looking for people who love to get stuff done, and laugh a bit along the way. We\'re ...
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Server Engineering Support
1 week ago
State of Oklahoma Oklahoma City, United StatesJob Posting TitleServer Engineering Support · Agency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV · Supervisory OrganizationIS-Servers · Job Posting End Date (Continuous if Blank)May 03, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the posting end ...
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Network Support Engineer
1 day ago
Oklahoma State Regents for Higher Education Oklahoma City, United StatesPosition Details · Position Information · Position Title · Network Support Engineer · Position Number · 100298 · FTE · 1.0 · FLSA · Exempt · Pay Rate · $55,000 to $70,000 annually, plus benefits · Position Type · Full-Time · Posting Detail · Posting Number · 249 · Essential F ...
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Engineering Support Supervisor
1 week ago
Continental Resources Oklahoma City, United States Full timeJob Summary · The Engineering Support Supervisor role manages a team of data analysts and engineering techs who primarily supports a completions engineering/operations team. This role is responsible for leading projects to automate manual processes and produce data driven insight ...
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Associate Customer Support Engineer
4 days ago
Boeing Oklahoma City, United StatesAssociate Customer Support Engineer · Company: · The Boeing Company · Job ID: · Date Posted: · Location: · USA - Oklahoma City, OK · Job Description Qualifications: · The Boeing Company is currently seeking an Associate Level Customer Support Engineer to support the C-32/ ...
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Associate Customer Support Engineer
5 days ago
The Boeing Company Oklahoma City, United StatesJob Description · At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment f ...
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Customer Support Engineer 1
2 weeks ago
Schneider Electric Norge AS Oklahoma City, United StatesJob overview · Onsite Foxboro MA · Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution. Conducts a line of questi ...
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Senior Customer Support Engineer
2 hours ago
The Boeing Company Oklahoma City, United States Paid WorkJob Description · At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment f ...
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Principal Technical Support Engineer
2 weeks ago
Oracle Oklahoma City, United States Paid WorkJob Description · As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and elec ...
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Principal Technical Support Engineer
1 week ago
Oracle Oklahoma City, United States Paid WorkJob Description · As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and elec ...
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Field Service/Support Engineer II
1 week ago
NanoString Oklahoma City, United StatesOur Mission is to Map the Universe of Biology. · Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today's ...
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cna
1 week ago
Actalent Oklahoma City, United States Full timeActalent Healthcare is actively searching for a Nurse Technician to support of our local hospitals around the OKC Metro · Description: · Ensures safe and effective care is provided. · Ensures adequate medical needs taken care of. · Ensures educational offerings and experiences a ...
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Lab Technician
18 hours ago
Actalent Oklahoma City, United States Full timeDescription: · Actalent Services is looking for a Lab Tech to support environmental testing lab in OKC, OK. · Preparation and analysis of various types of samples for mold identification and quantification in accordance with standard operating procedures and AIHA LAP, LLC guidel ...
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Fulfillment Pharmacy Technician
2 days ago
Actalent Oklahoma City, United States Full timeActalent Services is looking for a Fulfillment Pharmacy Technician to support operations with a closed door pharmacy in Oklahoma City, Oklahoma. · SHIFT: · 2nd shift: Monday - Friday 2pm - 10:30pm · Will require rotating weekends (SAT & SUN - will have 2 weekdays off) - 9am-5pm ...
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SilverTech Central City, United StatesWhat does a/electronics technician for industrial engineering do in Central City? A/electronics technician for industrial engineering... · programs and maintains machines and systems · installs electrical components in various areas (energy supply, industrial plants) · configures ...
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Dual Study Program in Civil Engineering
1 week ago
FusionTech Oklahoma, United StatesAre you currently in the process of deciding which degree is right for you? We have an exciting opportunity for you: a dual study program in Civil Engineering or Construction Management. Construction is a constantly growing industry and skilled professionals are in high demand, w ...
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Omega Dynamics Oklahoma City, United StatesAbout the Company · We are one of the leading nationally operating engineering consulting companies with decades of expertise and experience in advising, planning, and managing infrastructure, engineering structures, and urban development or buildings. · What do we offer? · A mod ...
Product Insights Support Engineer - Oklahoma City, United States - Apple
Description
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don't just build products — they craft the kind of wonder that's revolutionized entire industries.
It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Join Apple, and help us leave the world better than we found it.Product Insights Support Engineering forms the essential link between users and engineering groups.
As a member of the team, you are an instrumental partner in the creation of reliable, simple-to-use products, striving to supply engineering teams with actionable user feedback data that helps Apple builds the world's most innovative and revolutionizing products.
You are responsible for active readiness participation through various engagement models and the delivery of engineering-actionable product feedback from the user population.
You will work cross-functionally to resolve product specific user support needs and engineering feedback loops.If you are passionate about influencing product design and applying your advanced support skills to a broad range of products under development, this may be the job for you.
Key QualificationsTypically requires a minimum of 2-3 years of related experience in technical area
Thorough knowledge of Apple products
Advanced troubleshooting skills, ability to give clear technical direction and solutions
Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment
Natural ability to provide comprehensive and accurate product feedback; Skilled in isolation and troubleshooting to identify software and hardware issues
Outstanding communication and presentation skills, written and verbal, to all levels of an organization; Additional language skills are a plus
Strong interest in the latest technologies and motivation to keep learning; Ability to work independently without frequent direction
Strong teammate who furthers collaboration; Excellent people interaction skills
Welcomes change and new opportunities; Willing to accept new assignments and responsibilities as needed
Understands the importance of confidentiality
Description
Technically savvy individual and a strong customer advocateNatural leader who understands the big picture for Apple, in terms of customer supportThrive in dynamic environments, ability to run multiple priorities and projects simultaneouslyProvide support for users, including technical and non-technical inquiriesContinuously look for opportunities to maintain product feedback quality at a high level by ensuring bug reports are actionable by engineering teamsContribute to product quality assessment by analyzing customer insights, case data, blocking issues and other data sourcesPartner with AppleCare Support Readiness to identify potential issues in product development phasesProvide engineering support as necessary on a per project basisAlign with engineering requirements/processesIdentify opportunities for product feedback through product testing (lab) and file bug reports as appropriateApply targeted (engineering directed) feature testing, on a per product or per user basisImprove quality of product feedback via outbound email, phone or survey setup / follow-up
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