- Lead activities to support customer requests for recurring and non-recurring tasks such as cost estimates, engineering studies, engineering data requests, and general inquiries.
- Research engineering technical data to ensure parts are approved for use on the engines/APUs and that documentation is available to support loading parts into logistics systems.
- Provide liaison support to investigate and resolve issues encountered by various organizations during sustainment and modification activities.
- Support Logistics and Supplier Management in repairing GE CF6-80 engines utilizing Sole Source Justifications, Technical Evaluations, Commercial Item Determinations, and Market Research.
- Develop and maintain processes to work and close engineering support requests from the customer.
- Perform engineering task project management.
- Excellent experience working GE CF6-80 engine support
- Technical Lead Engineer – Advise, assist, and check team technical work. Transfer knowledge, guide, and support team members.
- Bachelor's degree or higher in engineering, computer science, mathematics, or physics
- Experience gathering, preparing and analyzing technical data for the development of support products including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, maintenance, etc., supporting product lifecycle
- 4+ years of experience reading and interpreting engineering drawings, technical publications, and/or specifications
- 4+ years of experience supporting technical teams resolving complex issues and challenging projects
- 4+ years of experience working directly with customers and multi-functional teams
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Senior Customer Support Engineer - Oklahoma City, United States - The Boeing Company
Description
Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you'll learn and grow, contributing to work that shapes the world. Come, build your future with us
The Boeing Company is seeking a Lead Product Support Engineer to join our Boeing Global Services Commercial Derivative Service Engineering organization, which provides engineering support services to the United States Air Force for their fleet of 747 Executive aircraft. This position is located in Oklahoma City, Oklahoma. This position is for the Team Lead of the VC-25A Engine Team which provides engineering support to the Air Force to help maintain and sustain their fleet of Boeing aircraft. The successful candidate will lead the team in resolving a wide range of technical and operational issues to ensure the continued safe operation of the fleet.
This hybrid position allows some telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team's discretion and could potentially change in the future.
Position Responsibilities:
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Basic Qualifications (Required Skill/Experience):
Preferred Qualifications:
Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Typical Education/Experience:
Bachelor's and 9 or more years' related work experience, Master's degree with 7 or more years' related work experience or PhD degree with 4 or more years' related work experience. Bachelor, Master or Doctorate of Science degree from an accredited course of study in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations
Summary pay range: 100,300 – 135,700
Applications for this position will be accepted until: May 24, 2024
Export Control Requirements: U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required.
"U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
