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Kennewick

    Assistant Service Manager - Kennewick, United States - RideNow Powersports

    RideNow Powersports
    RideNow Powersports Kennewick, United States

    3 weeks ago

    Default job background
    Full time
    Description

    At Rattlesnake Harley Davidson, our success depends on providing the best customer service in the industry If you have a passion for riding, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn

    Rattlesnake Harley Davidson is a subsidiary of RumbleOn, the largest powersports retailer in America This provides our team members with unlimited resources and opportunity If you are a highly motivated Assistant Service Manager with strong leadership skills this could be the perfect fit

    Assistant Service Manager Responsibilities

  • Assist in managing and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more
  • Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met
  • Effectively coach and train service department team members
  • Track the day-to-day performance, growth, and profitability of the service department
  • Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers
  • Maintain a list of all ROs and review daily for problems, deletions, and concerns
  • Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service
  • Any other duties deemed necessary for the overall success of the department and dealership as a whole
  • Maintain a positive working relationship with all departments and employees

    • Requirements

  • Minimum of 3+ years of progressive experience within a powersports service department
  • Full understanding of operations within the service department
  • Highly organized with a strong sense of urgency
  • A strong focus and determination for superior CSI scores (Customer Service Focus)
  • Strong sales and management skills
  • Previous experience in developing and coaching a high-performance service team
  • High school diploma or equivalent
  • Valid driver's license and motorcycle endorsement, required
  • Mechanically competent
  • Excellent customer service and communication skills

    • Benefits

    What RumbleOn/RideNow/Rattlesnake Harley Davidson Offers You:

    A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus...

  • Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance)
  • Life and disability insurance
  • Generous Vacation/PTO Plan
  • Employee discounts
  • Dedicated leadership team who supports and cares for employees
  • The opportunity for growth and a solid long-term promote from within
  • Competitive Pay - Generous base plus commission pay plan allowing you to make a great living
  • Awesome company work hard but play harder
  • And more...

    • *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·

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